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Travel Experience Coordinator

hace 2 meses

Xico, México Amex A tiempo completo
About the Role

We're seeking a skilled Travel Experience Coordinator to join our team at American Express. As a key member of our team, you'll be responsible for delivering exceptional customer experiences to our Premium Card Members in the United States.

Key Responsibilities
  • Research and plan personalized travel experiences for our Card Members, including domestic and international flights, car and/or hotel travel arrangements.
  • Communicate new and existing product offerings and value propositions relevant to the Card Member.
  • Provide premium customer service, ideally in a call center environment.
Requirements
  • Card Members will be based in the United States, and all business will be conducted in English.
  • Demonstrated ability to provide premium customer service.
  • Basic geography knowledge with ability to locate travel destinations worldwide.
  • Natural bilingual communicator with active listening skills and adaptability.
  • Computer literate and able to navigate computer applications.
What We Offer
  • Competitive base salaries (over $26,000 monthly guaranteed compensation).
  • Bonus incentives.
  • Support for financial-well-being and retirement.
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).
  • Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex.
  • Generous paid parental leave policies (depending on your location).
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
  • Free and confidential counseling support through our Healthy Minds program.
  • Career development and training opportunities.