Operations Team Lead

hace 3 semanas


Monterrey, Nuevo León, México Transplace De Mexico Global A tiempo completo

Job Summary
As a key member of our Transplace De Mexico Global team, the Operations Team Lead - Freight and Logistics Expert will be responsible for overseeing the day-to-day operations of our import and export shipments. This includes ensuring timely pick-ups, deliveries, and tracking, as well as managing carrier relationships and resolving any issues that may arise.

Key Responsibilities
• Exceed customer expectations by ensuring on-time pick-ups and deliveries
• Develop and maintain effective relationships with carriers and customers
• Manage and resolve any issues related to shipments, including detention management and invoice discrepancies
• Utilize our Transportation Management System (TMS) to actively manage on-time performance and automation objectives
• Assist in the onboarding process for new team members and train them on daily operations
• Oversee and correct service issues with customers
• Identify and resolve the root cause of financial discrepancies in TMS financials

Requirements
• 1-2 years of experience in logistics or a related field
• College degree
• Advanced Spanish and English written, oral, and presentation communication skills
• Advanced knowledge of Microsoft Excel, including VLookup, Pivot Tables, and advanced formulas
• Knowledge and utilization of the TMS by the team
• Ability to leverage Excel and other MS programs, including Word, Outlook, and Skype
• Knowledge of the customer's business, including their product, supply chain, and key service measures

Preferred Qualifications
• Adaptability and flexibility in a fast-paced environment
• Analytical skills, including the ability to conduct thorough searches for relevant information and weigh the impact of multiple factors
• Sense of urgency and ability to stay focused on results and deadlines
• Coordination and collaboration skills, including the ability to work with internal and external contacts to link responsibilities and actions
• Effective communication skills, including the ability to communicate with customers, colleagues, subordinates, and supervisors in a professional and constructive manner


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