Customer Service Team Lead

hace 1 mes


Monterrey, Nuevo León, México Optimas Solutions A tiempo completo

Customer Service Team Lead

At Optimas Solutions, we are seeking a highly skilled Customer Service Team Lead to oversee the day-to-day operations of our customer service team. This individual will be responsible for managing, developing, and implementing policies and procedures to ensure that customers receive the highest level of service.

Key Responsibilities

  • Manage a team of customer service representatives to ensure excellent service and meet performance metrics.
  • Provide coaching and feedback to representatives to improve their performance.
  • Conduct reviews and appraisals to evaluate job contributions.
  • Analyze customer data and feedback to identify trends and make recommendations for improvements to the customer experience.
  • Develop and implement strategies to drive incremental revenue and customer satisfaction.

Requirements

  • Bachelor's degree in a relevant field.
  • 5+ years of experience in customer service management, preferably in a B2B enterprise environment.
  • Proven track record of building, leading, and scaling customer service teams.
  • Excellent communication and leadership skills.

What We Offer

At Optimas Solutions, we offer a competitive compensation package, opportunities for professional growth and development, and a dynamic work environment.



  • Monterrey, Nuevo León, México Optimas Solutions A tiempo completo

    Job Title: Customer Service Team LeadEarn a competitive salary of $85,000 - $110,000 per year as a Customer Service Team Lead at Optimas Solutions.About Optimas SolutionsOptimas Solutions is a global distributor of integrated supply chain solutions and engineering support. We deliver fasteners, components, industrial, and safety supplies to customers...


  • Monterrey, Nuevo León, México British American Tobacco A tiempo completo

    **ROLE PROFILE****JOB TITLE: Customer Service Team Lead*****ROLE SUMMARY****At British American Tobacco, we are committed to delivering exceptional customer service to our consumers and distributors. As a Customer Service Team Lead, you will play a critical role in leading, supervising, and monitoring agents to ensure operational effectiveness.****Your...


  • Monterrey, Nuevo León, México Optimas Solutions A tiempo completo

    Customer Service Team LeadWe are seeking a highly motivated and driven Customer Service Team Lead to join our team at Optimas Solutions. As a key member of our Customer Support Team, you will be responsible for leading a team of Customer Service Representatives in their day-to-day job execution efforts and maintaining your own accounts.Main...


  • Monterrey, Nuevo León, México Optimas Solutions A tiempo completo

    At Optimas Solutions, we are currently seeking a highly motivated and driven professional to join our team as a Customer Service Team Lead.Key responsibilities for this role include:Providing expert advice and strategic input to assist in problem solving and decision making.Working with the CS Manager to provide necessary reporting and critical feedback...


  • Monterrey, Nuevo León, México Optimas Solutions A tiempo completo

    Job Summary:We are seeking a highly motivated and driven Customer Service Team Lead to join our team at Optimas Solutions. As a key member of our Customer Support Team, you will be responsible for leading a team of CSRs in their day-to-day job execution efforts and maintaining your own accounts. The ideal candidate will have a strong customer service...


  • Monterrey, Nuevo León, México Afni, Inc. A tiempo completo

    **Vacante en Afni, Inc.**Responsibilities:• Lead a team of call center agents to drive performance and achieve results.• Work with management and peers to discover best practices and solve challenges.• Identify opportunities for performance improvement and implement changes.Requirements:• +2 years of supervisory experience.• Background in sales,...

  • Customer Service Lead

    hace 3 semanas


    Monterrey, Nuevo León, México Acuity Brands Lighting, Inc A tiempo completo

    We are seeking a highly skilled Customer Service Lead to join our team at Acuity Brands, Inc. As a Customer Service Lead, you will play a crucial role in ensuring the seamless execution of customer orders and providing exceptional internal processing and backlog management support.Key Responsibilities:Represent the customer perspective in the manufacturing...

  • Sales Team Lead

    hace 4 semanas


    Monterrey, Nuevo León, México Esab A tiempo completo

    Job Title: Sales Team Lead - GuardianAs the Sales Team Lead - Guardian, you will be an integral part of the Global Sales team. Your primary responsibility will be to promote our contractual offers, retrofits, and spare packages to our customers. You will work closely with the Aftermarket team and Service Managers to ensure seamless customer service and...

  • Sales Support Team Lead

    hace 3 semanas


    Monterrey, Nuevo León, México Lenovo A tiempo completo

    About Lenovo:We are a global technology leader that designs, engineers, and manufactures smart devices and infrastructure. Our mission is to deliver smarter technology for all.At Lenovo, we believe in the power of technology to transform lives. Our products and services are designed to help people work smarter, play harder, and live better.About the Role:The...


  • Monterrey, Nuevo León, México Teletrac Navman A tiempo completo

    Job Overview:A key role in our Teletrac Navman team is to oversee the daily operations of our customer service department. As a Senior Service Desk Agent, you will be responsible for ensuring that our customers receive exceptional support and assistance with their fleet-related issues.About You:We are looking for a highly motivated and organized individual...


  • Monterrey, Nuevo León, México Amazon A tiempo completo

    **Job Overview**We are seeking an experienced Customer Service Manager to lead our luxury brand team at Amazon. This role requires a strong customer service background and the ability to manage a team of customer service associates.Key Responsibilities:Lead a team of customer service associates in providing world-class customer service to luxury...


  • Monterrey, Nuevo León, México Celestica A tiempo completo

    **Job Summary**:We are seeking a highly skilled Customer Focused Team Manager to lead our team and drive business growth. The ideal candidate will have a strong background in customer service, team management, and business development.**Key Responsibilities:**Lead a team of customer-focused professionals to achieve business objectives.Develop and implement...


  • Monterrey, Nuevo León, México Optimas Solutions A tiempo completo

    Job DescriptionWe are seeking a highly motivated and driven Customer Support Team Lead to join our team at Optimas Solutions. As an expert in customer relationships, you will be responsible for maintaining strong relationships with customers and leading a team of CSRs in their day-to-day job execution efforts.Main Responsibilities:Act as first level...


  • Monterrey, Nuevo León, México Acuity Brands A tiempo completo

    Job SummaryWe are seeking a highly skilled Customer Care Lead Specialist to join our team at Acuity Brands. As a key member of our customer support team, you will be responsible for providing exceptional internal processing and backlog management support to ensure seamless order fulfillment.Key Responsibilities:Represent the customer perspective in the...

  • Procurement Team Lead

    hace 3 semanas


    Monterrey, Nuevo León, México Rockwell Automation A tiempo completo

    Job Description for Procurement ManagerRockwell Automation is a global technology leader dedicated to empowering the world's manufacturers to be more productive, sustainable, and agile.We're seeking a skilled Procurement Manager to lead our procurement team in value generation and best cost optimization within customer-focused sourcing and procurement...

  • Collections Team Lead

    hace 4 semanas


    Monterrey, Nuevo León, México Uline A tiempo completo

    **Collections Team Lead Position****About the Role**We are seeking a highly skilled and experienced Collections Team Lead to join our team at Uline. As a Collections Team Lead, you will be responsible for managing a team of Accounts Receivable (AR) Associates / Specialists and onboard new talent.**Key Responsibilities**Manage a team of Accounts Receivable...

  • Senior Sales Team Lead

    hace 3 semanas


    Monterrey, Nuevo León, México Citi A tiempo completo

    The Sales Team Lead at Citi is a key role responsible for overseeing the activities of a team of sales professionals. The overall objective of this position is to ensure the seamless delivery of sales support services to Citi clients and to assist the team in meeting sales targets.**Key Responsibilities**:Conduct performance evaluations, compensation, and...


  • Monterrey, Nuevo León, México Teletrac Navman A tiempo completo

    This role will provide high-level support to the US Customer Success Specialist Team and Top Bronze Accounts. The Customer Success Team Lead handles transactional tasks for Platinum and Gold segments, allowing the Customer Success Specialist (CSS) to focus on growth and adoption.**Key Responsibilities:**Address and process Add-On Opportunities for Platinum...


  • Monterrey, Nuevo León, México Optimas Solutions A tiempo completo

    **Job Summary:**The Service Desk Team Leader plays a crucial role in delivering technical leadership and support for a team of service desk agents to provide high-quality technical support and maintain the efficiency of an organization's IT systems.**Key Responsibilities:**Team Leadership:Lead, coach, and mentor a team of service desk agents to ensure they...


  • Monterrey, Nuevo León, México Mondelēz International A tiempo completo

    About the RoleWe are seeking a skilled Customer Collaboration Analyst to join our team at Mondelēz International. As a key member of our Customer Service & Logistics team, you will be responsible for improving value and service to our customers and optimizing supply chain efficiency.Your Key ResponsibilitiesBe the single point of contact for your customer...