Operations Team Lead
hace 4 semanas
Job Summary
The Operations Team Lead at Pro Trans International is responsible for ensuring accurate data input and coordination of international shipments. This role requires strong communication and problem-solving skills to maintain customer satisfaction and relations with international partners.
Key Responsibilities
- Perform data entry quality audits to ensure team compliance with company expectations.
- Train and mentor International Specialists to provide high-quality customer service and follow operational procedures.
- Assist in maintaining organizational records and resolving customer issues.
- Support communication between operations, solutions, and accounting departments.
- Shadow and learn each International Specialist's desk to support workload during PTO usage.
- Write employee performance reviews for the operations team.
Qualifications
This position requires a Bachelor's degree or equivalent experience. Strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills, are essential for success in this role.
Work Environment
The Operations Team Lead will work in a moderate noise level environment and will be required to climb stairs daily. Employee must be able to hear to perform essential job functions.
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