Operations Team Lead

hace 4 semanas


Monterrey, Nuevo León, México Pro Trans International A tiempo completo

Job Summary

The Operations Team Lead at Pro Trans International is responsible for ensuring accurate data input and coordination of international shipments. This role requires strong communication and problem-solving skills to maintain customer satisfaction and relations with international partners.

Key Responsibilities

  • Perform data entry quality audits to ensure team compliance with company expectations.
  • Train and mentor International Specialists to provide high-quality customer service and follow operational procedures.
  • Assist in maintaining organizational records and resolving customer issues.
  • Support communication between operations, solutions, and accounting departments.
  • Shadow and learn each International Specialist's desk to support workload during PTO usage.
  • Write employee performance reviews for the operations team.

Qualifications

This position requires a Bachelor's degree or equivalent experience. Strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills, are essential for success in this role.

Work Environment

The Operations Team Lead will work in a moderate noise level environment and will be required to climb stairs daily. Employee must be able to hear to perform essential job functions.


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