Billing and Collections Manager
hace 3 semanas
EcoVadis is seeking a highly skilled and experienced Billing and Collections Team Leader to join our team in Mexico City. As a key member of our operations team, you will be responsible for overseeing billing and collection operations for the North and South American markets.
Key Responsibilities:- Team Management: Lead and manage a high-performing team of billing and collections professionals, providing guidance, support, and development opportunities to ensure their success.
- Operations Management: Oversee and manage the day-to-day operations of billing and collections, ensuring efficient processes, timely collections, and high-quality customer service.
- Complaints and Escalations: Promptly address and resolve customer complaints and escalations, ensuring a positive customer experience and maintaining strong relationships with our clients.
- Project Management: Lead and manage billing and collection-related projects from initiation to completion, collaborating with cross-functional teams to drive process improvement and strategic initiatives.
- Strategic Account Management: Manage and optimize billing and collections for a portfolio of strategic accounts, developing tailored strategies to enhance financial performance, strengthen client relationships, and support overall business objectives.
- Leadership Experience: Proven leadership experience in billing, collections, or customer service, with a strong track record of managing high-performing teams.
- Business Acumen: Strong understanding of U.S. billing and collection practices, compliance, and regulatory requirements.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to effectively communicate with internal and external stakeholders.
- Technical Skills: Advanced proficiency in Microsoft Word, Excel, and PowerPoint, with familiarity with Google Suite tools.
- Opportunity to Work with a Leading Company: Join EcoVadis, a leading provider of sustainability and supply chain risk management solutions.
- Collaborative Work Environment: Work in a dynamic, fast-paced environment with a team of experienced professionals.
- Professional Development: Opportunities for professional growth and development, with a focus on leadership and technical skills.
We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments, including the provision of interview questions, please let the hiring team know.
EcoVadis is committed to equity, inclusion, and reducing bias in our hiring processes. We do not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique.
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