Warranty Specialist II

hace 2 meses


Ciudad Apodaca, Nuevo León, México Johnson Controls A tiempo completo
Job Summary

The Warranty Specialist II will be responsible for the administration of the Controls' return process, working closely with Customer Services, Learning and Development, and Manufacturing to ensure the warranty process is executed correctly.

Key Responsibilities
  • Review and process all dispositioned returns, applying the appropriate credit for closure according to policy.
  • Work with suppliers to review and dispose of customer returns.
  • Liaise with SAP teams to develop enhancements to improve the process efficiency.
Requirements
  • Fluency in the English language.
  • Bachelor's Degree in Business or a minimum of 5 years related experience.
  • Demonstrated ability to establish and maintain working relationships with peers and constituents at all levels of the organization.
  • Detail-oriented and results-driven.
  • Capable of using innovative thinking through analysis and problem-solving skills.
  • Ability to work in a team environment and manage multiple priorities/deadlines.
  • Competent in verbal and written communication skills, negotiation skills, and interpersonal skills.
  • Possess a high level of energy, be a quick study, work independently, and proactively.
  • Highly adaptive to changes in the work environment.
  • Strong knowledge of Microsoft Office, including Excel and Word.
  • Willingness and ability to perform special projects and assignments as requested.
Preferred Qualifications
  • Experience with global ERP systems, preferably SAP.
  • Experience with Salesforce.
  • Ability to navigate within a highly matrixed organization.
  • Experience and comfort working with virtual teams.

  • Warranty Specialist II

    hace 4 semanas


    Ciudad Apodaca, Nuevo León, México Johnson Controls A tiempo completo

    Job SummaryThe Warranty Specialist II will be responsible for the administration of the Controls' return process, working closely with Customer Services, L&D, and Manufacturing to ensure the warranty process is executed correctly.Key ResponsibilitiesReview and apply the appropriate credit for closure according to policy for all dispositioned returns.Work...

  • Warranty Specialist II

    hace 2 meses


    Ciudad Apodaca, Nuevo León, México Johnson Controls A tiempo completo

    Job SummaryWe are seeking a highly skilled Warranty Specialist II to join our team at Johnson Controls. As a key member of our organization, you will be responsible for the administration of our return process, working closely with Customer Services, L&D, and Manufacturing to ensure the warranty process is executed correctly.Key ResponsibilitiesReview and...


  • Ciudad Apodaca, Nuevo León, México Johnson Controls A tiempo completo

    Job Title: Warranty Specialist IIAt Johnson Controls, we are seeking a highly skilled Warranty Specialist II to join our team. As a key member of our Customer Services department, you will play a critical role in ensuring the smooth administration of our warranty process.Key Responsibilities:Collaborate with Customer Services, L&D, and Manufacturing teams to...

  • Warranty Specialist II

    hace 4 semanas


    Ciudad Apodaca, Nuevo León, México Johnson Controls A tiempo completo

    Job SummaryThe Warranty Specialist II will be responsible for the administration of the Controls' return process. They will work closely with Customer Services, L&D, and Manufacturing to ensure the warranty process is executed correctly.Key ResponsibilitiesReview and disposition of all returns, applying the appropriate credit for closure according to...

  • Warranty Specialist II

    hace 2 meses


    Ciudad Apodaca, Nuevo León, México Johnson Controls A tiempo completo

    Job SummaryWe are seeking a highly skilled Warranty Specialist II to join our team at Johnson Controls. As a key member of our organization, you will be responsible for the administration of our return process, ensuring seamless collaboration with Customer Services, L&D, and Manufacturing teams.Key ResponsibilitiesReview and analyze all dispositioned returns...


  • Ciudad Apodaca, Nuevo León, México Johnson Controls A tiempo completo

    Job SummaryWe are seeking a highly motivated and detail-oriented Warranty Specialist I to join our team at Johnson Controls. As a Warranty Specialist I, you will play a critical role in processing warranty claims, resolving issues, and ensuring timely and quality responses to internal customers.Key ResponsibilitiesProcess warranty claims utilizing the...


  • Ciudad Apodaca, Nuevo León, México Johnson Controls A tiempo completo

    Job SummaryWe are seeking a highly motivated and detail-oriented Warranty Specialist I to join our team at Johnson Controls. As a Warranty Specialist I, you will play a critical role in processing warranty claims, resolving issues, and ensuring timely and quality responses to internal customers.Key ResponsibilitiesProcess warranty claims utilizing the...


  • Ciudad Apodaca, Nuevo León, México Johnson Controls A tiempo completo

    Job SummaryThe Warranty Claims Specialist will be responsible for processing warranty claims for Johnson Controls' products. The ideal candidate will have strong analytical skills and be able to work independently to resolve claims in a timely manner.Responsibilities:* Process warranty claims utilizing the Warranty Navigator platform* Handle warranty related...


  • Ciudad Apodaca, Nuevo León, México Johnson Controls A tiempo completo

    Job SummaryWe are seeking a highly skilled Warranty Claims Specialist to join our team at Johnson Controls. As a key member of our operations team, you will be responsible for processing warranty claims, resolving issues, and ensuring timely and quality responses to internal customers.Key ResponsibilitiesProcess warranty claims utilizing the Warranty...


  • Ciudad Apodaca, Nuevo León, México Johnson Controls A tiempo completo

    Job SummaryThe Warranty Specialist I role at Johnson Controls requires a detail-oriented and analytical individual to process warranty claims, answer customer inquiries, and resolve warranty issues efficiently. This position involves working closely with the team to meet deadlines and ensuring timely and quality responses to internal customers.Key...


  • Ciudad Apodaca, Nuevo León, México Johnson Controls A tiempo completo

    The role of Warranty Process Specialist at Johnson Controls involves working independently to resolve warranty claims. Strong analytical skills are required to process data accurately and meet designated timeframes. This position collaborates with various operations teams to research and resolve issues, working closely in a team environment to meet deadlines...


  • Ciudad Apodaca, Nuevo León, México Johnson Controls A tiempo completo

    Job SummaryThe Warranty Specialist I role at Johnson Controls requires a detail-oriented and analytical individual to process warranty claims, answer questions, and resolve warranty claims to completion. The successful candidate will work closely with the team to meet deadlines and ensure timely and quality responses to internal customers.Key...


  • Ciudad Apodaca, Nuevo León, México Johnson Controls A tiempo completo

    Job Scope & PurposeAs a Warranty Specialist 1 at Johnson Controls, you will be responsible for handling warranty-related activities, including data input, processing, and maintenance of warranty databases. You will aid customers by processing data, answering product and claims-related questions, and collaborate with various operations teams to research and...


  • Ciudad Apodaca, Nuevo León, México Johnson Controls International A tiempo completo

    About the JobThe Warranty Claims Specialist role is responsible for ensuring timely and accurate resolution of warranty claims. This involves effective communication with customers, negotiation skills, and a strong understanding of business operations.Key ResponsibilitiesResolve warranty claims in a timely and professional mannerCommunicate with customers to...


  • Ciudad Apodaca, Nuevo León, México Johnson Controls A tiempo completo

    Responsibilities of the role:The position requires a self-motivated associate with strong analytical skills who can process warranty claim requests, answering questions and resolving warranty claims to completion.Key responsibilities include processing data accurately and within designated timeframes, working closely in a team environment to meet deadlines,...


  • Ciudad Apodaca, Nuevo León, México Johnson Controls A tiempo completo

    **Warranty Operations Role****Key Responsibilities:**We are seeking a self-motivated associate to assist the Warranty Administration and Product Technical Support teams. The ideal candidate will be able to multitask, solve business problems, and improve operations with minimal supervision.**Key Responsibilities:**Primary responsibilities include operational...


  • Ciudad Apodaca, Nuevo León, México Lear Corporation A tiempo completo

    At Lear Corporation, we are seeking a Quality Assurance Specialist to join our team in Apodaca, Nuevo León, Mexico. As a Quality Assurance Specialist, you will be responsible for ensuring customer satisfaction by fulfilling the targets of every KPI of the Lear Apodaca Plant.Key Responsibilities:- Collaborate with internal Quality Engineers and Quality...


  • Ciudad Apodaca, Nuevo León, México Lear Corporation A tiempo completo

    At Lear Corporation, we are seeking a Quality Assurance Specialist to join our team in Apodaca, Nuevo León, México. As a Quality Assurance Specialist, you will be responsible for ensuring customer satisfaction by fulfilling the targets of every KPI of the Lear Apodaca Plant.Key Responsibilities:Support the development and control of customer quality...


  • Ciudad Apodaca, Nuevo León, México Abb A tiempo completo

    **Customer Service Resolution Specialist**At ABB, we strive to address global challenges through our core values: care, courage, curiosity, and collaboration. This role reports to the Order Management Lead and offers a unique opportunity to support the accurate end-to-end resolution of post-sale customer requests.**Key Responsibilities**:- Ensure timely...


  • Ciudad Apodaca, Nuevo León, México Johnson Controls A tiempo completo

    pbJobSummary/b/ppTheWarrantySpecialistIIwillberesponsiblefortheadministrationoftheControls'returnprocess.TheywillworkcloselywithCustomerServices,L&D,andManufacturingtoensurethewarrantyprocessisexecutedcorrectly./ppbKeyResponsibilities/b/pulliReviewanddispositionofallreturns,applyingtheappropriatecreditforclosureaccordingtopolicy./liliWorkwithsuppliersforthep...