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Warranty Claims Specialist

hace 1 mes


Ciudad Apodaca, Nuevo León, México Johnson Controls A tiempo completo
Job Summary

The Warranty Specialist I role at Johnson Controls requires a detail-oriented and analytical individual to process warranty claims, answer questions, and resolve warranty claims to completion. The successful candidate will work closely with the team to meet deadlines and ensure timely and quality responses to internal customers.

Key Responsibilities

• Process warranty claims utilizing the Warranty Navigator platform for all Applied products
• Handle warranty-related activities, including data input, processing, and maintenance of warranty databases
• Provide assistance to customers by processing data, answering product and claims-related questions
• Translate lessons learned and quality issues to continuous improvement workstreams and warranty reduction on all Applied products
• Employ metrics (Pareto charts, etc.) to evaluate trends in warranty claims and improvements

Requirements

• Associate's degree or technical degree
• 4 years of experience
• Strong written and verbal English skills
• Basic knowledge of HVAC required
• Proficiency in Microsoft Suite Applications (Word, Excel, and PowerPoint) as well as internet software and email
• Ability to navigate moderately complex databases
• Power BI reporting skills a plus
• Technical writing skills a plus
• Project management skills and/or training a plus

Why Join Us

At Johnson Controls, we value our employees' skills and expertise. We offer a dynamic work environment, opportunities for growth and development, and a commitment to excellence.