Warranty Specialist II

hace 3 horas


Ciudad Apodaca, Nuevo León, México Johnson Controls A tiempo completo

Job Summary

The Warranty Specialist II will be responsible for the administration of the Controls' return process. They will work closely with Customer Services, L&D, and Manufacturing to ensure the warranty process is executed correctly.

Key Responsibilities

  • Review and disposition of all returns, applying the appropriate credit for closure according to policy.
  • Work with suppliers to review and dispose of customer returns.
  • Liaise with SAP teams to develop enhancements to make the process more efficient.
  • Collaborate with cross-functional teams to resolve return-related issues.
  • Develop and maintain accurate records of return processes and outcomes.

Requirements

  • Fluency in the English language.
  • Bachelor's Degree in Business or a minimum of 5 years related experience.
  • Demonstrated ability to establish and maintain working relationships with peers and constituents at all levels of the organization.
  • Detail-oriented and results-driven.
  • Capable of using innovative thinking through analysis and problem-solving skills.
  • Ability to work in a team environment and manage multiple priorities/deadlines.
  • Competent in verbal and written communication skills, negotiation skills, and interpersonal skills.
  • Highly adaptive to changes in the work environment.
  • Strong knowledge of Microsoft Office, including Excel and Word.

Preferred Qualifications

  • Experience with global ERP systems, preferably SAP.
  • Salesforce experience is a plus.
  • Ability to navigate within a highly matrixed organization.
  • Experience and comfort working with virtual teams.


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