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Store Manager

hace 2 meses

Monterrey, Nuevo León, México American Eagle Outfitters A tiempo completo
Job Summary

The Store Manager is a key leadership role responsible for the overall success of the store. This individual will lead a high-performing team to achieve sales goals, maintain brand standards, and deliver operational excellence.

Key Responsibilities
  • Leadership
    • Develop and implement a compelling vision and purpose that aligns with American Eagle Outfitters' core values.
    • Model customer service standards and lead the team to achieve exceptional customer experiences.
    • Establish clear expectations and hold the team accountable for achieving brand, performance, and behavior standards.
    • Build and maintain effective relationships with associates, peers, and supervisors to drive positive change.
    • Lead the management team through effective implementation of performance management tools and processes.
    • Conduct productive weekly leadership meetings to align with and drive business strategy.
  • Drive for Results
    • Develop and execute the store business plan to drive KPI results and maximize business opportunities.
    • Manage controllable components of the P&L to achieve all store financial and expense targets.
    • Analyze reporting and daily sales trends to make real-time strategic business decisions.
    • Train and develop the team on business acumen to drive business performance.
    • Lead the use of technology to enhance customer engagement and drive KPI results.
    • Evaluate store sales and payroll goals on a daily basis and make scheduling adjustments to meet business needs.
  • Talent Management
    • Recruit, hire, develop, and retain a high-performing management and associate team.
    • Teach, train, and coach the store management team to develop future leaders for the company.
    • Consistently assess and provide ongoing performance feedback through real-time coaching, scheduled touchbases, and the performance review process.
    • Develop succession plans to ensure career paths for all associates and encourage internal opportunities.
    • Lead the annual review process for store management and associate team.
  • Visual & Operational Execution
    • Maintain company brand standards of neat, clean, and organized sales floor, cash wrap, and fitting room.
    • Lead all visual directives to ensure seamless execution of visual merchandising.
    • Generate and analyze merchandise reports to direct brand-appropriate merchandising moves.
    • Supervise the efficient and productive handling of all merchandise, including shipment receipt and processing, floorsets, markdown optimization, and replenishment systems.
    Requirements
    • Minimum high school education or equivalent.
    • Minimum of 3 years of retail or equivalent management experience preferred.
    • Strong prioritizing, interpersonal, problem-solving, and planning skills.
    • Knowledge and understanding of employment laws, including compliance with federal, state, and local requirements.
    • Demonstrated ability to manage complex and competing priorities.
    • Strong communication, presentation, delegation, and follow-up skills.
    • Demonstrated conflict management and resolution skills.
    • Demonstrated proficiency in training, sales generation, and leading functional teams.
    • Demonstrated ability to analyze business trends and reporting to drive sales.
    • Demonstrated ability to coach, provide feedback, and manage substandard performance.
    • Demonstrated ability to communicate effectively with customers and store team.
    • Demonstrated ability to work in a fast-paced and deadline-oriented environment.
    • Ability to work a flexible schedule to meet the needs of the business.
    • Ability to perform Essential Job Functions.
    • Computer and technology proficient.