Aerie Store Manager Mexico Lead

hace 1 mes


Monterrey, Nuevo León, México American Eagle Outfitters A tiempo completo

Job Summary:
The Store Manager is responsible for the overall success of the store, leading a high-performing team to achieve sales goals, meet merchandising brand standards, and deliver operational excellence. The ideal candidate will be a strong leader, able to motivate and inspire the team, and model AEO values and Customer First behaviors in all actions and interactions.

Key Responsibilities:

Leadership

  • Develop and implement a compelling vision and purpose that aligns with American Eagle Outfitters' Core values.
  • Lead by example, consistently modeling brand customer service standards and Customer First selling behaviors.
  • Establish clear expectations and hold the store team accountable for achieving all brand, performance, and behavior standards.
  • Build and maintain effective relationships with associates, peers, and supervisors to drive positive change.
  • Lead the management team through effective implementation of AEO performance management tools and processes.
  • Conduct productive weekly leadership meetings that align with and drive business strategy.
  • Seek personal learning and development opportunities to enhance leadership skills and individual performance.

Drive for Results

  • Create and execute the store business plan to drive KPI results and maximize business opportunities, including CRM, Loyalty, and technology.
  • Manage controllable components of the P&L to achieve all store financial and expense targets.
  • Analyze reporting and daily sales trends to make real-time strategic business decisions.
  • Train and develop the team on business acumen to drive business performance.
  • Lead the use of technology to enhance customer engagement and drive KPI results.
  • Evaluate store sales and payroll goals on a daily basis and make scheduling adjustments to meet business needs.
  • Build customer loyalty through in-store experience, social media, and email capture.

Talent Management

  • Recruit, hire, develop, and retain a high-performing management and associate team.
  • Teach, train, and coach the store management team through successful completion of MDP to develop future leaders.
  • Consistently assess and provide ongoing performance feedback on LOD skills, job accountabilities, and Success Factors.
  • Develop succession plans to ensure career paths for all associates and encourage internal opportunities.
  • Lead the annual review process for store management and associate team.
  • Manage all compensation decisions in partnership with the District Manager.
  • Drive employee engagement by recognizing and rewarding employees for outstanding performance.
  • Ensure the store management team adheres to and enforces all employment practices and policies.
  • Recognize and properly resolve customer and performance issues, communicating high-priority issues to the District Manager in a timely manner.

Visual & Operational Execution

  • Maintain company brand standards of neat, clean, and organized sales floor, cash wrap, and fitting room, ensuring a safe environment for employees and customers.
  • Lead all visual directives, ensuring mapping and floorset are properly planned, scheduled, and executed within the allotted timeframe.
  • Generate and analyze merchandise reports, directing brand-appropriate merchandising moves to maximize presentation and drive sales.
  • Supervise the efficient and productive handling of all merchandise, including shipment receipt and processing, floorsets, markdown optimization, and replenishment systems, while maintaining backroom Standard Operating Procedures (SOP).
  • Oversee and ensure efficiency of all daily operational procedures.
  • Ensure store audit compliance and shrink results meet company loss prevention standards.

Requirements:

  • Minimum high school education or equivalent.
  • Minimum of 3 years of retail or equivalent management experience preferred.
  • Strong prioritizing, interpersonal, problem-solving, and planning skills.
  • Knowledge and understanding of employment laws, including compliance with federal, state, and local requirements.
  • Demonstrated ability to manage complex and competing priorities.
  • Strong communication, presentation, delegation, and follow-up skills.
  • Demonstrated conflict management and resolution skills.
  • Demonstrated proficiency in training, sales generation, and leading functional teams.
  • Demonstrated ability to analyze business trends and reporting to drive sales.
  • Demonstrated ability to coach, provide feedback, and manage substandard performance.
  • Demonstrated ability to communicate effectively with customers and store team.
  • Demonstrated ability to work in a fast-paced and deadline-oriented environment.
  • Ability to work a flexible schedule to meet the needs of the business, including holidays, nights, and weekends.
  • Ability to perform Essential Job Functions.
  • Computer and technology proficient.

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