IT Support Specialist
hace 14 horas
Job Title: Help Desk Specialist
We are seeking a skilled Help Desk Specialist to join our team at NTT DATA Services. As a Help Desk Specialist, you will be responsible for providing technical support to customers via phone, email, or chat.
Responsibilities:
- General L1 support for hardware and MS Office packages
- Answer technical support calls providing and escalating to other support groups
- Document troubleshooting steps and detailed description of the customer incidents and requests
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures
Requirements:
- Availability to work 45 hours per week
- Interest in working at any shift (rotational shifts, morning, afternoon and night)
- Advanced English (B2 as minimum)
- Advanced German (C2 as minimum, preferred native)
- 6 months of experience in Customer Service
We Offer:
- Competitive salary
- 12% of base salary in Grocery Tickets
- 13% of base salary in Saving Founds
- 30 days of Christmas bonus
- 10 days of vacations
- 50% Vacation bonus
- 5 personal days per year
- Medical insurance (You and your family)
- Life insurance
- Dental Insurance (You and your family)
- Discounts with selected Optics
- Opportunity to grow in the company
NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.
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