IT Support Specialist

hace 2 meses


Guadalajara, Jalisco, México Ntt Data A tiempo completo

Job Title: Help Desk Specialist


We are seeking a skilled Help Desk Specialist to join our team at NTT DATA Services. As a Help Desk Specialist, you will be responsible for providing technical support to customers via phone, email, or chat.


Responsibilities:



  • General L1 support for hardware and MS Office packages
  • Answer technical support calls providing and escalating to other support groups
  • Document troubleshooting steps and detailed description of the customer incidents and requests
  • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

Requirements:



  • Availability to work 45 hours per week
  • Interest in working at any shift (rotational shifts, morning, afternoon and night)
  • Advanced English (B2 as minimum)
  • Advanced German (C2 as minimum, preferred native)
  • 6 months of experience in Customer Service

We Offer:



  • Competitive salary
  • 12% of base salary in Grocery Tickets
  • 13% of base salary in Saving Founds
  • 30 days of Christmas bonus
  • 10 days of vacations
  • 50% Vacation bonus
  • 5 personal days per year
  • Medical insurance (You and your family)
  • Life insurance
  • Dental Insurance (You and your family)
  • Discounts with selected Optics
  • Opportunity to grow in the company

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.


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