Customer Success Insights Manager

hace 3 semanas


Xico, México Nielseniq A tiempo completo
About the Role

We are seeking a highly skilled Customer Success Insights Manager to join our team at NielsenIQ. As a key member of our American team, you will be responsible for managing a portion of our clients in South America, driving onboarding and training, and leveraging our Data Impact Dashboard to identify key insights for customers.

Responsibilities
  • Drive onboarding and training for clients on our tool
  • Leverage Data Impact Dashboard to identify key insights for customers
  • Main point of contact for clients for customer requests, problems, and questions
  • Maintain positive customer relationships by becoming an expert partner
  • Recommend and close upsell opportunities and renewals for our customers
  • Deliver and communicate strong analytics and business reviews to our customers
  • Network to identify new needs from our customers and potential business growth
  • Own strategic partnership and minimize customer churn
  • Participate in events and forums
  • Support the US Insights Manager to drive strong insights for priority clients across the South American business
Qualifications
  • Proficient in Spanish and English
  • 2+ years of proven experience with FMCG brands, preferably in e-commerce
  • Autonomous, looking for new challenges, and accompanying the exploding e-commerce market is a real motivation for you
  • Highly organized and able to multi-task
  • Strong analytical skills
  • Customer Drive mindset, highly responsive, committed to building partnerships, and comfortable handling difficult situations
  • Ability to work in a dynamic and fast-moving team
  • Willingness to travel
About NielsenIQ

NielsenIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NielsenIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NielsenIQ delivers the Full View. NielsenIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

We are committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.



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