Customer Success Insights Manager
hace 3 semanas
We are seeking a highly skilled Customer Success Insights Manager to join our team at NielsenIQ. As a key member of our American team, you will be responsible for managing a portion of our clients in South America, driving onboarding and training, and leveraging our Data Impact Dashboard to identify key insights for customers.
Responsibilities- Drive onboarding and training for clients on our tool
- Leverage Data Impact Dashboard to identify key insights for customers
- Main point of contact for clients for customer requests, problems, and questions
- Maintain positive customer relationships by becoming an expert partner
- Recommend and close upsell opportunities and renewals for our customers
- Deliver and communicate strong analytics and business reviews to our customers
- Network to identify new needs from our customers and potential business growth
- Own strategic partnership and minimize customer churn
- Participate in events and forums
- Support the US Insights Manager to drive strong insights for priority clients across the South American business
- Proficient in Spanish and English
- 2+ years of proven experience with FMCG brands, preferably in e-commerce
- Autonomous, looking for new challenges, and accompanying the exploding e-commerce market is a real motivation for you
- Highly organized and able to multi-task
- Strong analytical skills
- Customer Drive mindset, highly responsive, committed to building partnerships, and comfortable handling difficult situations
- Ability to work in a dynamic and fast-moving team
- Willingness to travel
NielsenIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NielsenIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NielsenIQ delivers the Full View. NielsenIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.
We are committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.
-
Customer Success Insights Coordinator
hace 2 semanas
Xico, México Nielseniq A tiempo completo**About the Role**We are seeking a highly skilled Customer Success Insights Coordinator to join our team at NielsenIQ. As a key member of our client success team, you will be responsible for driving onboarding and training clients on our tool, leveraging Data Impact Dashboard to identify key insights for customers, and maintaining positive customer...
-
Customer Success Manager
hace 4 semanas
Xico, México Cisco Systems A tiempo completoJob Title: Customer Success ManagerAt Cisco Systems, we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Experience organization, you will play a critical role in helping our customers achieve their business and technical goals.Key Responsibilities:Drive software utilization and value realization, leading...
-
Customer Insights Manager
hace 1 semana
Xico, México Citi A tiempo completoJob SummaryCiti is seeking a seasoned Customer Insights Manager to lead key consumer insights projects and drive the research model among key journeys and products.ResponsibilitiesDevelop and execute research plans to inform business decisions and drive revenue growth.Manage cross-functional teams to deliver customer insights and monitor project task...
-
Customer Success Manager
hace 3 semanas
Xico, México Clara A tiempo completoCustomer Success ManagerClara, a leading spend management platform in Latin America, is seeking a Customer Success Manager to join our team. As a key member of our commercial team, you will be responsible for developing and maintaining strong relationships with our clients, positioning Clara as the go-to spend management company, and driving business...
-
Technical Customer Success Manager
hace 2 semanas
Xico, México Crossover A tiempo completoMaximize Customer Success with Trilogy ProductsAs a Technical Customer Success Manager at Crossover, you will be responsible for bridging direct customer feedback with our product teams and harnessing impactful AI solutions to drive customer success. This role requires at least 3 years of experience in a customer success or product management role within the...
-
Customer Success Manager
hace 3 semanas
Xico, México Salesforce, Inc. A tiempo completoJob Title: Customer Success ManagerAt Salesforce, Inc., we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for partnering with our largest and highest-profile customers to ensure their success on the Salesforce platform.Key Responsibilities:Partner with...
-
Customer Success Manager
hace 2 semanas
Xico, México Mindbody A tiempo completoWe're revolutionizing the fitness & wellness industry, and we're looking for talented professionals to help us achieve our mission. Mindbody + ClassPass bring together the best of both worlds: Mindbody is the industry's most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts. Together we're...
-
Customer Success Manager
hace 1 semana
Xico, México Microsoft A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Microsoft. In this role, you will be responsible for empowering customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products, services, and partnerships.Key ResponsibilitiesDrive customer success by actively...
-
Customer Success Manager
hace 3 semanas
Xico, México Cerby Inc. A tiempo completoCustomer Success ManagerCerby Inc. is seeking a seasoned Customer Success Manager to join our team. As a key member of our Customer Success team, you will be responsible for ensuring our customers fully utilize our solution to build a secure environment while enabling company users to manage their applications.Key Responsibilities:Manage existing customer...
-
Customer Success Manager
hace 3 semanas
Xico, México Salesforce, Inc. A tiempo completoJob Title: Customer Success ManagerAt Salesforce, we're on a mission to empower businesses to succeed in the digital age. As a Customer Success Manager, you'll play a critical role in helping our customers achieve their goals and maximize their investment in our platform.Key Responsibilities:Partner with a small number of assigned accounts to understand...
-
Customer Success Manager Mexico
hace 3 semanas
Xico, México Moove A tiempo completo**About Moove**Moove is a pioneering company that aims to democratize access to vehicle ownership for mobility entrepreneurs worldwide. Our vision is to create a sustainable and integrated vehicle financing platform using cutting-edge technology and innovative productivity solutions.**About the Role**We are seeking an experienced and results-driven leader to...
-
Customer Success Manager
hace 3 semanas
Xico, México Mindbody A tiempo completoAbout the RoleLeverage your expertise to drive customer success and growth at Mindbody, a leading technology platform for the fitness and wellness industry. As a Customer Success Manager, you will be responsible for overseeing and managing the success of our Customer Success team, ensuring they have the skills and knowledge to effectively manage their...
-
Customer Success Manager
hace 2 semanas
Xico, México Salesforce A tiempo completoJob CategoryCustomer SuccessJob Details**About Salesforce**We're the Customer Company, inspiring the future of business with AI, Data, and CRM. Our core values drive us to help companies across every industry blaze new trails and connect with customers in a whole new way. We empower you to be a Trailblazer, too — driving your performance and career growth,...
-
Customer Success Manager
hace 4 semanas
Xico, México Insider. A tiempo completoAbout UsAt Insider, we're a B2B SaaS company that drives growth for our clients worldwide. Our AI-native platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform. We've achieved unicorn status and are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor...
-
Customer Success Manager
hace 2 semanas
Xico, México Tuotempo A tiempo completoAbout the RoleTuotempo, the leading CRM for the Healthcare sector, is seeking a seasoned Customer Success Executive to join our international team. As a strategic consultant, you will develop a profound understanding of clients' challenges and opportunities, ensuring their success with Tuotempo.Key Responsibilities• Proactively identify upsell...
-
Customer Success Manager
hace 4 semanas
Xico, México Paypal A tiempo completoCustomer Success ManagerAt PayPal, we're committed to empowering individuals and businesses to thrive in the global economy. As a Customer Success Manager, you'll play a critical role in maintaining and strengthening strategic relationships with key leaders and decision-makers in merchant organizations.Working closely with Account Executives, you'll...
-
Customer Success Manager
hace 2 semanas
Xico, México Zendesk A tiempo completoAt Zendesk, we're committed to empowering our customers to achieve their objectives through exceptional customer experiences. As a Customer Success Manager - Scaled Success Expert, you'll play a critical role in ensuring our customers realize value from our solutions.Key responsibilities include managing large portfolios of customers, leveraging data to...
-
Customer Success Manager
hace 4 semanas
Xico, México Insider A tiempo completoAbout UsAt Insider, we're revolutionizing the way businesses connect with their customers. As a leading B2B SaaS company, we empower our clients to drive growth and deliver unique experiences. Our AI-native platform connects data across channels, predicts future behavior, and individualizes experiences from a single platform.Job DescriptionWe're seeking a...
-
Customer Success Manager
hace 3 semanas
Xico, México Venafi A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Venafi. As a key member of our customer success team, you will be responsible for driving customer adoption and ensuring that our customers achieve their business outcomes through the use of our machine identity management software.Key ResponsibilitiesDevelop and...
-
Customer Success Manager
hace 3 semanas
Xico, México Mindbody A tiempo completoWe're revolutionizing the fitness and wellness industry, and we're looking for a talented individual to help us do it. Mindbody, a leader in the industry, is partnering with more than 70,000 fitness studios, gyms, salons, and spas around the world. We're not just another tech company—we're the leader of our industry. So, we're looking for a Customer...