Customer Success Manager

hace 7 horas


Xico, México Cisco Systems A tiempo completo
Job Title: Customer Success Manager

At Cisco Systems, we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Experience organization, you will play a critical role in helping our customers achieve their business and technical goals.

Key Responsibilities:
  • Drive software utilization and value realization, leading to customer renewals and business growth.
  • Proactively handle renewal risks, demonstrate insights to increase customer retention, and facilitate workshops to review adoption progress and ensure successful onboarding.
  • Build strong relationships with customer partners to understand their challenges and objectives, and collaborate with Sales, Customer Success, Renewals, and Business Entities to identify use cases that drive value and business outcomes.
  • Act as a technology advocate, providing feedback to Cisco's product teams for development and enhancements, and stay current with the latest Cisco technologies, competitive landscape, and industry trends.
  • Offer expert guidance to customers, ensuring they achieve their business and technical goals with Cisco technologies.
Requirements:
  • 8 years of related experience in the technology industry or client-facing role.
  • Knowledge of at least two technology architectures.
  • Experience driving successful customer adoption and delivery of projects.
  • Experience leading cross-functional teams in a matrix organization.
  • Experience with budgeting and recurring revenue concepts, manage margin and reduce attrition.
Why Cisco?

We're a company that's passionate about making a difference in the world. We believe in the power of technology to drive positive change and improve people's lives. As a Customer Success Manager at Cisco, you'll have the opportunity to work with a talented team of professionals who share your passion for innovation and customer success.

We offer a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance, and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for Thanksgiving and Christmas.


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