Senior UX Researcher
hace 1 mes
The Experience Research team at Zillow is a multidisciplinary group of researchers, designers, and scientists working together to create innovative experiences for our customers. We're part of the Zillow Research & Insights team, which includes Customer and Partner Insights Strategists, UX Researchers, Behavioral Scientists, and Population Scientists. Our team is passionate about solving real-world problems and making a meaningful impact on people's lives.
About the RoleWe're seeking a Senior UX Researcher to join our team and drive research and design strategy to craft phenomenal customer experiences. As a key member of our team, you'll provide meaningful customer insights and work closely with designers to evaluate experience outcomes. Your mission will be to make Zillow the most-loved place to discover, buy, sell, or rent a home.
Key Responsibilities- Apply appropriate research methods to investigate and tackle ambitious customer problems
- Synthesize and frame customer needs to guide product strategy and innovation
- Advocate for customer needs throughout the design process and ensure they align with business initiatives
- Work closely with marketers, designers, product managers, and engineers to deliver practical insights and direction quickly
- Propose, test, and evaluate ideas that improve Zillow customer experiences
- Lead research activities like user interviews, contextual inquiry, quantitative surveys, diary studies, co-design sessions, concept evaluation, and usability testing
- Measure the success of products and how they improve customer experiences
- Present research insights and regularly engage with partners
- Lead multiple projects independently, prioritize business objectives, and deliver high-quality work on time
- Strong communicator with excellent collaboration skills
- 5-7 years of experience as a user researcher or similar role conducting primary research with consumers and/or in B2B settings
- Experience working optimally with diverse, cross-functional product teams to guide strategic decisions
- Experience collaborating with other UX, insights, and consumer analytics researchers, especially for sophisticated/multi-modal studies
- Experience translating research findings into product improvements and describing why they matter to customers and business
- Experience defining customer experience opportunities, identifying connections across lines of business, and solving big-picture problems
- Experience presenting findings, engaging partners in research, and influencing them to take action
- Expert in a variety of qualitative methods, as well as in surveys; knowledgeable in the limits of qualitative research
In addition to a competitive base salary and benefits, this position is also eligible for equity awards based on factors such as experience, performance, and location. We're committed to fostering an inclusive, innovative environment with the best employees. We're an equal opportunity employer committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, and gender identity. If you have a disability or special need that requires accommodation, please contact your recruiter directly.
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