UX Researcher

hace 1 semana


Ciudad de México, Ciudad de México ZMEX Zillow Mexico, S. de R.L. de C.V. A tiempo completo

About the Team

The Experience Research team at ZMEX Zillow Mexico, S. de R.L. de C.V. is a multidisciplinary group of researchers, designers, and product managers working together to create innovative and user-centered experiences for Zillow customers.

We're a tight-knit team that values collaboration, creativity, and a passion for solving real-world problems. Our mission is to make Zillow the most-loved place to discover, buy, sell, or rent a home.

About the Role

We're seeking a skilled UX researcher to join our team and drive research and design strategy to craft outstanding customer experiences. As a UX researcher on our Mover Experience UX research team, you'll be responsible for providing significant customer insights and working with designers to evaluate experience outcomes.

Key Responsibilities

  • Apply appropriate research methods to evaluate customer experiences and identify opportunities to improve Zillow's customer experiences
  • Synthesize and frame customer needs to guide product strategy and innovation
  • Advocate for customer needs throughout the design process and ensure they align with business initiatives
  • Lead research activities such as user interviews, contextual inquiry, surveys, diary studies, co-design sessions, concept evaluation, and usability testing
  • Present research insights and regularly engage with designers, product managers, data scientists, engineers, and other researchers

Requirements

  • 2+ years of experience in UX research or a similar role conducting primary research in an applied setting
  • Experience moderating remote/virtual qualitative research with research participants
  • Expertise in survey design and descriptive and inferential statistics
  • Familiarity with data analysis using R or Python and SQL

Preferred Qualifications

  • Proficient with data analysis using R, Python, or similar, and experience with SQL

About ZMEX Zillow Mexico, S. de R.L. de C.V.

We're a company that values innovation, collaboration, and a passion for solving real-world problems. We're committed to creating a workplace that's inclusive, diverse, and supportive of our employees' growth and well-being.

Get to Know Us

ZMEX Zillow Mexico, S. de R.L. de C.V. is reimagining real estate to make it easier to unlock life's next chapter. We're a leader in the real estate industry, and our mission is to make Zillow the most-loved place to discover, buy, sell, or rent a home.


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