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Technical Support Manager
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About the Role: As a member of the Oracle Support organization, your focus will be to deliver exceptional post-sales support and solutions to our customers while serving as an advocate for their needs.
About the Job: This involves resolving post-sales customer inquiries via various means, including phone and electronic communication, as well as providing technical support and guidance on our Electronic Support Services.
Key Responsibilities:
- Interacting with customers and other managers to facilitate relationships and provide advice on diverse customer situations.
- Developing effective management skills and gaining knowledge of policies affecting staff.
- Establishing and communicating departmental objectives and implementing plans to ensure goal attainment.
- Leading a team of technical or professional staff to deliver high-quality support services.
Requirements: A first-level manager with technical or professional experience in a support environment, with excellent communication and leadership skills.
