Cloud Support Specialist
hace 1 mes
As a member of the Oracle SaaS Cloud Central team, you will be responsible for delivering exceptional technical support to customers.
**Key Responsibilities:**
• Provide post-sales technical support for all SaaS Cloud Administrative activities, including environment refreshes, planned and unplanned outages, and Oracle SaaS Cloud Portal features & functionality.
• Activate and provision SaaS Cloud accounts & environments, set up IP Allowlisting, environment resizing, and Language Pack installation.
• Troubleshoot sign-on problems, including Single Sign On (SSO), VPN setup & configuration, and networking issues collaborating with Cloud Operations & Networking teams.
• Partner with Cloud Operations & Development teams to resolve migration-related issues from one data center to another.
**Requirements:**
• A technical degree, such as BS Computer Science or Management Information Systems, with a 3.0 GPA or functional degree + technical higher degree.
• 2+ years supporting, developing, or implementing SaaS products and 1-2 years networking/database administration experience.
• Excellent analytical skills, customer service skills, and multitasking abilities.
**Estimated Salary Range:** $80,000 - $110,000 per year, based on location and industry standards.
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