SaaS Cloud Support Specialist

hace 2 semanas


Zapopan, Jalisco, México Oracle A tiempo completo

Oracle SaaS Cloud Technical Support Role Overview

We are seeking a highly skilled and motivated Technical Support Engineer to join our Oracle SaaS Cloud Central team. As a key member of this team, you will be responsible for providing post-sales technical support for all SaaS Cloud Administrative activities, including environment refreshes, planned and unplanned outages, Oracle SaaS Cloud Portal features & functionality, and more.

Key Responsibilities:
  • Provide timely and effective technical support to customers via electronic means, maintaining a high level of customer satisfaction while meeting guidelines.
  • Collaborate with Cloud Operations & Development teams to provide solutions to customers and resolve complex technical issues.
  • Troubleshoot and resolve issues related to the installation, recommended maintenance, and use of Oracle products.
Requirements:

To be successful in this role, you will need to have a strong understanding of SaaS lifecycle events, excellent analytical skills, and unprecedented customer service skills. Additionally, you should possess multitasking skills and be able to work independently with general guidance from senior support engineers and management.

Education & Experience:
  • A technical degree (BS Computer Science/Management Information Systems/Science/Engineering/Math/Physics/Chemistry) or functional degree + technical higher degree is required.
  • 2+ years of experience supporting, developing, or implementing SaaS products.
  • 1-2 years of networking/database administration experience.
Benefits:

As a Technical Support Engineer, you will have the opportunity to work on challenging projects, develop your skills, and advance your career. You will also receive competitive compensation and benefits, including an estimated salary range of $65,000 - $90,000 per year, based on location and experience.

If you are passionate about delivering exceptional customer service and have a strong technical background, we encourage you to apply for this exciting opportunity.



  • Zapopan, Jalisco, México Oracle A tiempo completo

    Job Summary: We are seeking a skilled Technical Support Specialist to join our Oracle SaaS Cloud Central team. As a Technical Support Specialist, you will be responsible for providing post-sales technical support for all SaaS Cloud Administrative activities, including environment refreshes, planned and unplanned outages, and SaaS Cloud Portal features and...

  • Cloud Support Specialist

    hace 2 semanas


    Zapopan, Jalisco, México Oracle A tiempo completo

    As a member of the Oracle SaaS Cloud Central team, you will be responsible for delivering exceptional technical support to customers.**Key Responsibilities:**• Provide post-sales technical support for all SaaS Cloud Administrative activities, including environment refreshes, planned and unplanned outages, and Oracle SaaS Cloud Portal features &...


  • Zapopan, Jalisco, México Oracle A tiempo completo

    Job OverviewWe are seeking a highly skilled Technical Analyst 3-Support to join our Cloud Central team at Oracle. As a key member of our team, you will play a crucial role in providing best-of-class end-user support to Oracle Cloud Portal & Cloud Console customers.About the Role:The successful candidate will be responsible for overseeing supporting business...


  • Zapopan, Jalisco, México Oracle A tiempo completo

    As a member of the Oracle SaaS Cloud Central team, you will be responsible for delivering exceptional technical support for all SaaS Cloud Administrative activities.Key responsibilities include:Providing post-sales technical support for environment refreshes, planned and unplanned outages, Oracle SaaS Cloud Portal features & functionality, and...


  • Zapopan, Jalisco, México Oracle A tiempo completo

    Job SummaryAs an OIC Integration Specialist at Oracle, you will be responsible for designing, developing, and deploying integration solutions on the cloud. You will work closely with clients' business teams to capture requirements and support integration solutions accordingly. Your expertise in Oracle Fusion Middleware products, including Oracle Integration...


  • Zapopan, Jalisco, México Oracle A tiempo completo

    **Job Overview**We are seeking a highly skilled Senior Technical Support Specialist to join our team at Oracle. This is a fantastic opportunity for an experienced technical professional to work closely with customers, Original Equipment Manufacturers (OEMs), and Value-Added Resellers (VARs) to resolve problems related to the installation, maintenance, and...


  • Zapopan, Jalisco, México Oracle A tiempo completo

    Job Title: Cloud Integration SpecialistRole:As a Cloud Integration Specialist at Oracle, you will play a key role in supporting integration solutions on cloud platforms. You will work closely with clients' business teams to capture requirements and support integration solutions accordingly.Key Responsibilities:Support Integration Solutions on CloudWork with...


  • Zapopan, Jalisco, México Oracle A tiempo completo

    Job OverviewWe are seeking a skilled Senior Oracle SaaS Engineering Specialist to join our team within the Oracle SaaS Engineering organization.


  • Zapopan, Jalisco, México Ll Oefentherapie A tiempo completo

    We are Ll Oefentherapie, a leader in enterprise cloud applications powering many of the world's largest organizations. Our goal is to create a metadata driven service platform that is simple to use, test, debug, and monitor. We're looking for a talented Senior DevOps Operations Specialist to ensure our services are ideal for building enterprise...


  • Zapopan, Jalisco, México Ll Oefentherapie A tiempo completo

    About Ll OefentherapieWe are at the forefront of evaluating and implementing innovative support processes and tools to meet the needs of our SaaS customers, striving to provide exceptional cloud and on-premises support.Key ResponsibilitiesWork directly with customers to understand and resolve their issues.Document the progress of product solutions in our...


  • Zapopan, Jalisco, México Oracle A tiempo completo

    Job Summary:As a Cloud Infrastructure Support Specialist at Oracle, you will be responsible for solving complex problems related to infrastructure cloud services and building automation to prevent problem recurrence. You will design, write, and deploy software to improve the availability, scalability, and efficiency of Oracle products and services....


  • Zapopan, Jalisco, México Oracle A tiempo completo

    Job SummaryAs a Cloud Infrastructure Support Specialist at Oracle, you will be responsible for solving complex problems related to infrastructure cloud services and building automation to prevent problem recurrence. You will design, write, and deploy software to improve the availability, scalability, and efficiency of Oracle products and services.Key...


  • Zapopan, Jalisco, México Ll Oefentherapie A tiempo completo

    At Ll Oefentherapie, we're pushing the boundaries of innovation with our cutting-edge enterprise cloud applications. As a leader in this space, we're revolutionizing application user experiences with our new Redwood user interface components and scalable backend services.We're on a mission to provide the most productive application development platform...


  • Zapopan, Jalisco, México Oracle A tiempo completo

    Job SummaryOracle is seeking a seasoned Cloud Infrastructure Specialist to join its growing Cloud DevOps team. As a key member of the team, you will be responsible for designing, building, and maintaining large scale cloud infrastructure to support the company's mission critical services.ResponsibilitiesDesign and implement scalable and highly available...


  • Zapopan, Jalisco, México Oracle A tiempo completo

    At Oracle, we are seeking a highly skilled Technical Support Specialist to join our team. The ideal candidate will be responsible for providing excellent customer service and technical support for our SaaS products.Key Responsibilities:- Troubleshoot and resolve complex techno-functional problems on SaaS products.- Maintain a high level of techno-functional...


  • Zapopan, Jalisco, México Oracle A tiempo completo

    Job OverviewWe are seeking a highly skilled Cloud Priority Support Services Manager to join our team at Oracle. This role will be responsible for providing customers with guidance and support throughout the full life cycle of implementation, ensuring successful and effective use of Oracle's products.The ideal candidate will have excellent communication...


  • Zapopan, Jalisco, México Oracle A tiempo completo

    About OracleOracle is the world's largest provider of business software, with a presence in over 175 countries. Our cloud solutions are revolutionizing the way businesses operate, empowering governments, and driving societal progress.Job OverviewWe are seeking an experienced Cloud Services Technical Support Manager to provide guidance and support to our...


  • Zapopan, Jalisco, México Oracle A tiempo completo

    **Overview**We are seeking a highly skilled Technical Production Support Specialist to join our team at Oracle. As a key member of our APP SRE / Production Support team, you will play a crucial role in supporting TPM Application from the sustaining engineering point of view.**Job Responsibilities**As a Technical Production Support Specialist, your primary...

  • Cloud Capacity Engineer

    hace 2 semanas


    Zapopan, Jalisco, México Oracle A tiempo completo

    Job DescriptionThis role is part of the SaaS Engineering Strategic Operations organization, specifically the SaaS Decision Support portfolio. Our team supports SaaS Cloud capacity engineering, forecasting, and delivery for a shared collection of SaaS products and services globally. We originated at the OCI cloud hardware & capacity layer(s), ensuring...

  • Oracle Cloud Expert

    hace 1 mes


    Zapopan, Jalisco, México Oracle A tiempo completo

    Customer Success Services (CSS) at Oracle deliver product and implementation expertise to our customers, helping them get the most out of their Oracle Cloud investments.We are specifically looking for experience with SaaS HCM (HR), ERP (Financials), SCM (Supply Chain), & Oracle Cloud.As a Functional Domain Leader/SME, you will work independently to drive net...