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Operations Manager, Onboarding Compliance Specialist

hace 2 meses

Ciudad de México, Ciudad de México Stripe A tiempo completo
About Stripe

Stripe is a leading financial infrastructure platform for businesses, providing a range of services to help companies grow their revenue and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we're committed to making a significant impact on the global economy.

About the Team

As Stripe's user base and global footprint continue to grow, we're facing unique support challenges that require innovative solutions. The Stripe Delivery Center (SDC) strategy aims to provide operational leverage and expand our portfolio of operational capabilities to support the scaled needs of our external users and internal teams.

Job Summary

We're seeking a highly skilled Operations Manager to lead our Onboarding Compliance team. As a key member of our operations team, you'll be responsible for designing, implementing, and growing our operations for the next decade. You'll work closely with cross-functional teams to deliver high-impact initiatives and drive process improvements.

Key Responsibilities
  • Recruit, manage, and develop a team of Onboarding Requirements Investigations Associates to analyze, troubleshoot, and identify paths to solve onboarding requirements.
  • Identify gaps in current systems, product features, policies, and strategies, and recommend product enhancements and process improvements to scale and improve the user onboarding remediation experience.
  • Work closely with other Stripe teams to improve our product offerings and messaging around evolving onboarding requirements.
  • Drive strong operational delivery and process improvement, helping to mitigate risk while balancing operational efficiency and user impact.
  • Build a great culture and ensure team members are happy, effective, and growing in their careers.
  • Set clear goals and direction, and provide regular feedback on team members' performance.
  • Be data-driven in your analysis of performance and in your decision-making.
  • Transmit and foster our values, serving as a beacon of Stripe's user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment.
Requirements
  • At least 5+ years of experience leading operations teams in Support, Onboarding, Compliance, Investigations, and/or equivalent.
  • Experience working cross-functionally with multiple teams to deliver high-impact initiatives.
  • Experience in delivering weekly and monthly business metrics and reporting.
  • Excellent written and verbal communication skills in English and Spanish.
  • An ability to partner effectively with internal stakeholders.
  • Background of identifying and remediating quality gaps in team performance.
  • Passion for analysis, process improvement, and product innovation.
Preferred Qualifications
  • Experience in building and scaling new teams from zero.
  • Strong operational background, including deep analytical investigations, experience with new process launches, and service delivery in a high-growth technology company.