Functional Onboarding Specialist
hace 2 semanas
At Nasdaq, we are seeking a highly skilled Functional Onboarding Specialist to join our team. As a key member of our onboarding process, you will be responsible for providing essential support and guidance to our customers from early stages until go-live of NTS service implementation and usage.
Key Responsibilities:- Client Engagement: Conduct NTS implementation kick-off meetings, establish strong relationships with key stakeholders, and prepare tailored project plans to ensure customer satisfaction and retention.
- Implementation: Understand customer profiles and market surveillance requirements, conduct training sessions on NTS products, and assist customers with alert calibration and logic.
- Team Coordination: Work closely with Technical Onboarding Specialists and Sales Executives/Account Managers to take ownership of the onboarding process.
- Planning and Reporting: Provide weekly project status reports and collect customer feedback to improve the product.
- At least three years of experience in the Capital Markets domain with exposure to multiple products like Equities, Futures, Options, etc.
- Understanding of OTC markets like Forex, Fixed Income, etc.
- Familiarity with market manipulation techniques and local compliance requirements.
- Ability to communicate clearly and professionally at all levels.
- Outstanding customer management & negotiation skills.
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
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