Onboarding Implementation Specialist
hace 3 días
Join OpenTable, a leading provider of online restaurant reservations and table management solutions, as we seek an experienced Onboarding Specialist to join our team. As an Onboarding Specialist, you will play a critical role in ensuring the successful onboarding of our restaurant partners, providing them with the tools and support they need to maximize their revenue and improve their operations.
Key Responsibilities:- Configure and coordinate the onboarding process for new restaurant partners, ensuring a seamless and efficient experience.
- Deliver training to key restaurant staff on the use of OpenTable's Core, Pro, Basic, and additional products, using a consultative approach to meet the unique needs of each partner.
- Work closely with internal partners, including Sales, Customer Success, Customer Support, and Billing teams, to eliminate customer difficulties and ensure a high level of satisfaction.
- Effectively handle a queue of restaurants to reduce time-to-onboarding, communicating status and progress to peers and stakeholders.
- 1+ years of experience in a support, implementation, or hospitality role, preferably with direct restaurant experience.
- Proven track record of driving projects to completion, with a strong ability to make ethical decisions based on key facts in potentially ambiguous situations.
- Excellent organization, documentation, and time management skills, with a strong emphasis on phone and tele-presence for effective training and implementation.
- College degree preferred, with English speaking, reading, and writing skills required.
- A competitive salary and benefits package, including Mexican Social Security, Christmas Bonus, Paid Time Off, and Vacation Premium.
- A dynamic and inclusive work environment, with opportunities for growth and development.
- A chance to work with a global network of travel brands, including KAYAK, Swoodoo, checkfelix, momondo, Cheapflights, Mundi, and HotelsCombined.
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