Head of Wholesale Technology and Center Head
hace 2 semanas
Job Summary
We are seeking an experienced professional to lead our Wholesale Technology team in Mexico. As the Head of Wholesale Technology and Center Head, you will be responsible for managing and running the teams based in our Mexico tech center, partnering with stakeholders, and providing local entity leadership for 100+ Wholesale technology permanent staff and contingent resources.
Key Responsibilities
- Align capacity and skills with the Wholesale technology strategy, driving innovation, and overseeing the development and delivery of cutting-edge solutions.
- Actively collaborate with wider technology horizontals and the wholesale value streams to manage Architecture & Design, DevOps Standards & Tools, Engineering, Application Support, and IT Management Services.
- Work with all stakeholders to make HSBC/HTM a great employer of choice and operationally brilliant (Global/HTM/OpCo Metrics).
- Communicate effectively with respective Orgs on HSBC/HTM Level Policies/Guidelines and manage employee sentiment.
- Build a world-class Engineering Team in HTM having a diverse and empowered culture that provides outstanding learning and career development opportunities for our colleagues.
- Talent Management: Responsible for direct cost, headcount management, and annual planning for in-country teams.
- Manage internal job posting (IJP) process, Pay & Promotions for Wholesale Technology colleagues.
- Proactively manage attrition for both perm and non-perm staff and build a culture of recognition to increase retention across all service lines.
- Primary accountability for GSVs and PSLs and regular partnership and liaison with vendors on platforms and products in Mexico Tech Centre.
- Ensure in-country Ways of working including Hybrid working are current; Wellbeing, Work/life balance are top of the agenda and contribute to the Mexico leaderboard on Employee Snapshot survey.
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