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Customer Service Representative

hace 2 meses

Saltillo, Coahuila de Zaragoza, México Johnson Controls A tiempo completo

**Job Summary**

We are seeking a highly skilled Customer Service Representative to join our team at Johnson Controls. As a key member of our customer-facing team, you will be responsible for ensuring seamless order processing and delivery to our customers.

**Key Responsibilities**

  • Process customer orders efficiently and accurately, ensuring timely delivery of products and services.
  • Monitor and manage backorders, communicating with customers and internal stakeholders to resolve issues.
  • Handle customer inquiries and complaints in a professional and courteous manner, providing solutions and alternatives when necessary.
  • Collaborate with internal teams, including sales, warehouse, and supply chain, to ensure effective order management and customer satisfaction.
  • Maintain accurate records and documentation, including customer information and order details.
  • Stay up-to-date with company policies, procedures, and product information to provide expert support to customers.

**Requirements**

  • Bachelor's degree in business, international relations, or related field.
  • English proficiency and excellent communication skills.
  • Previous experience in customer service, order entry, or related field.
  • Strong problem-solving skills and attention to detail.
  • Proficiency in MS Office and SAP (desirable).

**What We Offer**

Johnson Controls is an equal opportunities employer and offers a competitive salary and benefits package. We are committed to providing a supportive and inclusive work environment that fosters growth and development.