Technical Support Team Lead

hace 1 mes


Xico, México Verifone A tiempo completo

**About Verifone**:

Verifone is a leading electronic payment technology company with a remarkable record of leadership in the industry. We have one of the leading electronic payment solutions brands and are one of the largest providers of electronic payment systems worldwide.

Our diverse, dynamic, and fast-paced work environment is focused on results and offers opportunities to excel. We work with leading retailers, merchants, banks, and third-party partners to invent and deliver innovative payment solutions around the world. We strive for excellence in our products and services and are obsessed with customer happiness.

**The Role**:

The Verifone Helpdesk Team Lead will be responsible for leading and developing Helpdesk Technical Support agents through the continued learning curve after training and nesting on to the production floor. This position will play a meaningful role in supporting the continued development of our front-line representatives.

**Key Responsibilities**:

  • Fosters a positive and encouraging work environment through call handling support and consistent coaching development.
  • Monitors, tracks, identifies performance trends for assigned team.
  • Maintains a comprehensive working knowledge of policies, procedures, and benefits across all product lines.
  • Proactively engages with employees to identify retention risks and takes corrective action through coaching, development, and remedial training as needed.
  • Collaborates with clients to address concerns and analyzes prevalent call types and trends.

**Requirements**:

  • Minimum 2 years of recent demonstrated leadership experience and overseeing and effectively motivating team members to achieve high performance goals.
  • Bilingual English and Spanish.
  • Experience in the payment card industry is preferred.

**Our Commitment**:

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


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