Technical IT Support Professional for Global Operations
hace 5 días
About AMS Desk Services
:AMS Desk Services is the premier provider of IT services for TikTok, resolving complex hardware and software issues, ensuring seamless conference room operations, and fulfilling diverse IT requests. We seek a seasoned Technical IT Support Professional to drive our IT environment's growth. As the first point of contact for users, this role focuses on resolving incidents, identifying underlying problems, and implementing long-term solutions.Key Responsibilities:
- Deliver Exceptional IT Support: Provide top-notch technical assistance to our global offices and remote workers, ensuring optimal productivity.
- Collaborate with Technical Staff: Interface daily with other technical experts, work on assignments, and deliver high-quality services to end-users.
- Technology Setup and Maintenance: Design, set up, maintain, implement, and troubleshoot technology issues related to laptops, desktops, and systems affecting user productivity.
- Troubleshooting and OS Support: Perform basic-level troubleshooting tasks and operating system support on Microsoft Windows OS, Mac OS X, mobile devices, and network services.
- Mobile Device Support: Offer setup, installation, and post-installation support for mobile devices.
- Champion Self-Service Resources: Promote the use of self-service IT tools and knowledge base.
- Event Support: Manage event support, set up AV and live stream equipment.
- Technical Documentation: Create comprehensive technical documents.
- Flexibility: Be prepared for occasional weekend work and limited travel requirements.
Requirements:
- Education: College degree in Computer Science, Systems Science, or Computer Engineering, or a minimum of 3 years of experience in the IT field.
- Critical Skills: Excellent customer service, organizational, prioritization, multitasking, and communication skills.
- Technical Expertise: Proven experience supporting devices and peripherals running on Windows, Mac, Android, and iOS.
- Network and Collaboration Tools: Experience with Wired/Wireless networks, VPN, Collaboration tools (Chat and Video Conferencing), A/V devices, and conference room systems.
- Articulation: Ability to clearly explain technical solutions to non-technical users.
- Problem-Solving: Systematic approach to problem-solving with flexibility in high ambiguity and uncertainty areas.
- Instruction Following: Willingness to learn new procedures and tasks.
PREFERRED QUALIFICATIONS:
- Training and Certification: Hardware/software/network training and/or certification in systems.
- Scripting/Automation: Basic scripting/automation capability.
- VIP Support: Experience with VIP/White Glove support.
- Familiarity with Ticketing Tools: Familiarity with standard ticketing tools.
- Attention to Detail: Strong attention to detail and self-motivation.
Estimated Salary: $80,000 - $110,000 per annum
-
IT Procurement Manager for Global Operations
hace 2 semanas
Ciudad de México, Ciudad de México Refinitiv A tiempo completoIT Procurement Manager for Global OperationsAbout the Role: In this opportunity as an IT Procurement Manager for Global Operations, you will lead junior managers and professional staff to meet financial and operational requirements. Your responsibilities will include developing departmental plans, driving integrated procurement system and operations...
-
IT Support Professional for Global Technology Environment
hace 2 semanas
Ciudad de México, Ciudad de México TikTok A tiempo completoJob SummaryWe are seeking an IT Support Professional to join our global technology environment at TikTok. In this role, you will be the first point of contact for end-users, providing top-notch support and resolving technical issues.About the RoleThis is a critical position that requires excellent customer service skills, organizational abilities, and...
-
Technical Support Specialist for Telecom Operations
hace 4 semanas
Ciudad de México, Ciudad de México Travel + Leisure Co A tiempo completoTelecom Operations SupportWe are seeking a highly skilled Technical Support Specialist for Telecom Operations to join our team at Travel + Leisure Co. As a key member of our operations team, you will be responsible for providing exceptional technical support to our customers, ensuring seamless communication and resolving complex issues in a timely manner.Key...
-
IT Technical Operations Manager
hace 1 semana
Ciudad de México, Ciudad de México Nexeo Plastics A tiempo completoNexeo Plastics is committed to excellence in all aspects of our business.Job SummaryWe are seeking a highly skilled IT Technical Operations Manager to lead our global SAP Order to Cash (OTC) processes and configuration. The successful candidate will have extensive experience in technical consulting, system integration, and process design. This is a key...
-
Technical SAP Analyst for Global Operations
hace 2 semanas
Ciudad de México, Ciudad de México Thomson Reuters A tiempo completoAbout this RoleIn this exciting opportunity as a Technical SAP Analyst, you will be part of our global operations team, playing a key role in delivering high-quality services to our customers. As a seasoned professional with experience in SAP integration and service management, you will work closely with various partners and teams to implement IT standards...
-
IT Systems Engineer
hace 1 mes
Ciudad de México, Ciudad de México Kal A tiempo completoAs a key member of the Kal IT team, you will play a vital role in ensuring the smooth operation of our global IT systems. Reporting directly to the Global IT Systems Manager, you will work closely with other engineers to maintain and support our user base, manage our server estate, and resolve technical issues.With a focus on delivering exceptional service,...
-
Ciudad de México, Ciudad de México GSB Solutions A tiempo completoWe are seeking a skilled professional to join our team as an IT Support Engineer: Technical Solutions Expert.As a technical solutions expert, you will be responsible for providing efficient solutions to the technological and human resource needs of our clients. Your expertise will enable our clients to overcome technical challenges and improve their overall...
-
Global Operations Support Professional
hace 7 días
Ciudad de México, Ciudad de México Indie Campers A tiempo completoWe are seeking a highly skilled Global Operations Support Professional to join our team at Indie Campers.About the RoleAs a key member of our Operations Excellence team, you will play a critical role in ensuring the smooth operation of our business. You will be responsible for engaging with internal teams across the United States, Canada, Australia, and New...
-
Technical Operations Specialist for Hybrid IT Solutions
hace 2 semanas
Ciudad de México, Ciudad de México SAP A tiempo completoCompany OverviewSAP is a market leader in enterprise application software, helping companies of all sizes and industries Run Simple. Our vision is to help the world run better and improve people's lives.We are THE cloud company powered by SAP HANA, with two hundred million users and more than one hundred thousand employees worldwide. We are purpose-driven...
-
IT Application Support Specialist
hace 4 semanas
Ciudad de México, Ciudad de México IN014 Marsh McLennan Global Services India Private Limited A tiempo completoJob Summary:We are seeking a skilled IT Application Support Analyst to join our team at Marsh McLennan. As a key member of our IT department, you will be responsible for providing technical support and resolving issues related to our digital platforms.Key Responsibilities:Investigate, troubleshoot, and resolve technical issues related to our IT...
-
Technical Support Professional
hace 4 semanas
Ciudad de México, Ciudad de México Emplifi A tiempo completoJob Summary:Emplifi is seeking an exceptional Senior Technical Support Specialist to join our Global Support team. As a key member of our team, you will play a critical role in delivering outstanding technical support and guidance to our customers. Your responsibilities will include troubleshooting, diagnosing, and resolving customer issues while ensuring an...
-
IT Operations Specialist
hace 2 semanas
Ciudad de México, Ciudad de México D-ploy GmbH A tiempo completoD-ploy GmbH is a leading IT and Engineering Solutions company with a strong presence in the EMEA region and the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients.We are seeking a highly skilled and versatile IT professional to take on a dual role involving Operations Support Services...
-
Technical Support Professional
hace 2 semanas
Ciudad de México, Ciudad de México Westcon Mexico, S.A. de C.V. A tiempo completoAbout the Role: This job will provide advanced technical support services to our customers. The position will assume multiple roles during its dynamic work schedule to provide 24/7 coverage together with our Support Team, including incident handling & response, report delivery, proactive monitoring, preventive maintenance & onsite visits. Support will be...
-
Operations Manager for Global Support Team
hace 6 días
Ciudad de México, Ciudad de México Stripe A tiempo completoAre you a skilled operations professional looking to take on a new challenge? We are seeking an experienced Operations Manager to lead our global support team at Stripe.About the RoleWe are looking for someone with at least 5+ years of experience leading operations support teams. The ideal candidate will have experience working cross-functionally with...
-
Technical Support Professional
hace 4 semanas
Ciudad de México, Ciudad de México Eaton A tiempo completoEaton is currently seeking a talented Technical Support Professional to join its Corporate Sector division.Key responsibilities include:Effectively communicate product value proposition and product line strategiesSupport the team in meeting or exceeding team metricsPerform complex tasks utilizing a variety of resourcesProvide professional customer support...
-
Technical Support Professional
hace 2 semanas
Ciudad de México, Ciudad de México TD SYNNEX A tiempo completoJob OverviewWe are seeking a highly skilled Technical Support Professional to join our team at TD SYNNEX. This is a dynamic role that requires strong technical knowledge, excellent communication skills, and the ability to work effectively in a fast-paced environment.About the JobThe successful candidate will be responsible for providing advanced technical...
-
Technical Support Professional
hace 2 semanas
Ciudad de México, Ciudad de México Gigamon A tiempo completoAbout the RoleAt Gigamon, we are seeking a highly skilled Technical Support Professional to join our team. Our purpose is to protect the hybrid networks and data of the largest, most complex organizations on the planet.As a Technical Support Professional, you will be responsible for providing world-class support to our customers and partners. This role...
-
Technical Support Expert for SaaS Operations
hace 1 semana
Ciudad de México, Ciudad de México BetterCloud A tiempo completoBetterCloud is the leading provider of SaaS Operations solutions, empowering IT professionals to transform employee experiences, maximize operational efficiency, and centralize data protection.As a Technical Support Specialist, you will be an integral part of our team, providing top-notch support to our customers and helping them get the most out of...
-
IT Support Expert for Global Operations
hace 2 semanas
Ciudad de México, Ciudad de México KeepTruckin A tiempo completoJob OverviewMotive is a leading provider of fleet management solutions, empowering businesses to streamline their operations and improve safety. We're seeking an experienced IT Support Engineer to join our dynamic team in Mexico City.
-
Technical Support Specialist for IT Infrastructure
hace 2 semanas
Ciudad de México, Ciudad de México Advancio, Inc A tiempo completoJob Title: Technical Support Specialist for IT InfrastructureAbout the JobThis is a remote position.We are seeking a skilled and experienced IT specialist to join our team. As a vital member of our IT department, you will be responsible for providing technical support, maintaining hardware and software systems, and assisting with the implementation of IT...