Technical Support Professional

hace 2 semanas

Ciudad de México, Ciudad de México Westcon Mexico, S.A. de C.V. A tiempo completo

About the Role:

This job will provide advanced technical support services to our customers. The position will assume multiple roles during its dynamic work schedule to provide 24/7 coverage together with our Support Team, including incident handling & response, report delivery, proactive monitoring, preventive maintenance & onsite visits. Support will be provided to a wide variety of IT infrastructure technologies.

What You'll Do:

This position will assume, during your work shift, the 24x7 monitoring of all customers subscribed to the Monitoring Service, reacting in the first instance to possible problems that may occur.

  • Monitoring Service, reacting in the first instance to possible problems that may be alerted by the SAMA monitoring system.
  • You will assume 24x7 support tasks, performing the basic follow-up of support incidents that may arrive by email and/or telephone.
  • You will actively collaborate in the attention of remote management requests from customers.
  • You will support in the generation of periodic or punctual reports to customers.
  • You will also adopt a pre-sales position and generate business opportunities in the form of new services or products.
  • You will attend specific training on products monitored, supported and/or managed.

What We're Looking For:

  • 1+ years working as an L1 Support Engineer.
  • Bachelor's Degree.
  • Network architecture and operating systems skills.
  • Firewalls, Routers & Switching skills.
  • Knowledge on AWS.
  • Network monitoring skills.
  • Teamwork.
  • Analytical skills.
  • Active communication skills.

What's In It For You:

  • Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
  • Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
  • Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
  • Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
  • Make the Most of our Global Organization: Network with other new coworkers within your first 30 days through our onboarding program.
  • Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

At our company, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for.

  • Technical Support Professional

    hace 4 semanas

    Ciudad de México, Ciudad de México Eaton A tiempo completo

    Eaton is currently seeking a talented Technical Support Professional to join its Corporate Sector division.Key responsibilities include:Effectively communicate product value proposition and product line strategiesSupport the team in meeting or exceeding team metricsPerform complex tasks utilizing a variety of resourcesProvide professional customer support...

  • Technical Support Professional

    hace 2 semanas

    Ciudad de México, Ciudad de México Gigamon A tiempo completo

    About the RoleAt Gigamon, we are seeking a highly skilled Technical Support Professional to join our team. Our purpose is to protect the hybrid networks and data of the largest, most complex organizations on the planet.As a Technical Support Professional, you will be responsible for providing world-class support to our customers and partners. This role...

  • Technical Support Professional

    hace 4 semanas

    Ciudad de México, Ciudad de México Emplifi A tiempo completo

    Job Summary:Emplifi is seeking an exceptional Senior Technical Support Specialist to join our Global Support team. As a key member of our team, you will play a critical role in delivering outstanding technical support and guidance to our customers. Your responsibilities will include troubleshooting, diagnosing, and resolving customer issues while ensuring an...

  • Technical Support Professional

    hace 4 semanas

    Ciudad de México, Ciudad de México Emplifi A tiempo completo

    Job SummaryEmplifi is seeking a skilled Senior Technical Support Specialist to join our Global Support team. As a key member of our team, you will be responsible for delivering exceptional technical support and guidance to our customers. Your primary focus will be on troubleshooting, diagnosing, and resolving customer issues in a timely and effective...

  • Technical Support Professional

    hace 1 semana

    Ciudad de México, Ciudad de México TD SYNNEX A tiempo completo

    Job OverviewWe are seeking a highly skilled Technical Support Professional to join our team at TD SYNNEX. This is a dynamic role that requires strong technical knowledge, excellent communication skills, and the ability to work effectively in a fast-paced environment.About the JobThe successful candidate will be responsible for providing advanced technical...

  • Network Support Professional

    hace 2 semanas

    Ciudad de México, Ciudad de México Cisco A tiempo completo

    We are seeking a highly skilled Network Support Professional to join our team in Mexico City. As a Network Support Professional, you will be responsible for providing exceptional technical support for our growing client and partner base.Your duties will include investigating and resolving problems for the entire Meraki product line, including wireless access...

  • Technical Support Specialist

    hace 1 mes

    Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to provide top-notch assistance to our customers. As a Technical Support Specialist, you will be responsible for diagnosing and resolving software and hardware issues, as well as helping our customers install applications and programs.Key Responsibilities* Provide technical...

  • Technical Professional

    hace 4 semanas

    Ciudad de México, Ciudad de México Eaton A tiempo completo

    We are seeking a Technical Professional to join our team at "{company}".As a key member of our organization, this role will be responsible for Technical Expertise and will involve Leadership and Collaboration.Key responsibilities include: Technical Development Team Management Project Delivery This is a fantastic opportunity for a Senior...

  • Technical Support Specialist

    hace 4 semanas

    Ciudad de México, Ciudad de México Gigamon A tiempo completo

    About the RoleGigamon is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for delivering exceptional user support to our customers and partners.Key ResponsibilitiesProvide technical support to customers and partners through various channels, including phone, email, and...

  • Technical Support Specialist Engineer

    hace 2 semanas

    Ciudad de México, Ciudad de México FIS A tiempo completo

    Job SummaryFIS seeks an experienced Technical Support Specialist Engineer to provide high-level technical support to customers. The ideal candidate will have a strong background in troubleshooting complex technical issues and providing expert-level support and guidance.Main ResponsibilitiesRespond to technical support requests from customers and resolve...

  • Technical Support Specialist

    hace 4 semanas

    Ciudad de México, Ciudad de México FIS A tiempo completo

    Job SummaryFIS is seeking an expert-level Technical Support Engineer to join our team. As a highly experienced professional, you will be responsible for providing technical support to our customers, troubleshooting complex issues, and collaborating with design engineering and software engineering teams.Key ResponsibilitiesRespond to complex technical issues...

  • Technical Support Specialist

    hace 2 semanas

    Ciudad de México, Ciudad de México Ecolab A tiempo completo

    **Job Summary:**We are seeking a highly skilled Technical Support Specialist to join our team at Ecolab. This individual will provide technical support to our customers, troubleshoot and resolve basic service support challenges, and demonstrate a commitment to working in a safety-focused environment.**Key Responsibilities:**Provide technical support to...

  • Technical Support Specialist

    hace 4 semanas

    Ciudad de México, Ciudad de México Okta, Inc. A tiempo completo

    About the Role:Okta is seeking a seasoned technical specialist to join our team as a Technical Support Engineer. As a key member of our support team, you will be responsible for providing technical guidance and support to our enterprise customers, ensuring they have a seamless experience with our cloud identity solutions.Key Responsibilities:Provide...

  • Technical Support Specialist

    hace 4 semanas

    Ciudad de México, Ciudad de México Singular A tiempo completo

    We are seeking an exceptional and customer-focused Technical Support Engineer to join our US team at Singular.Key Responsibilities:As a Technical Support Engineer, you will be the primary technical support contact for Singular's customers, partners, and internal teams. You will handle complex technical troubleshooting and problem-solving, working closely...

  • Technical Support Specialist

    hace 2 semanas

    Ciudad de México, Ciudad de México WTW A tiempo completo

    This role is ideal for a highly skilled and customer-focused professional with a passion for delivering exceptional service to clients. The Technical Support Specialist will be responsible for providing technical and general application function/feature support to internal and external clients, managing and resolving multiple incoming transactions, and...

  • Technical Support Analyst

    hace 1 semana

    Ciudad de México, Ciudad de México Epicor Software Corp A tiempo completo

    Technical Support Role OverviewEpicor Software Corp is seeking a skilled Technical Support Specialist to provide expert technical assistance to clients via phone, email, and fax. This role is based in our Support Centre in Monterrey, Mexico, and is part of a customer-focused organization comprised of highly skilled and motivated Support Analysts.Key...

  • Technical Support Specialist

    hace 4 semanas

    Ciudad de México, Ciudad de México Verifone A tiempo completo

    About the RoleAs a Technical Support Representative at Verifone, you will be responsible for providing exceptional technical support to customers via phone, chat, and email. This role requires a unique blend of customer focus and technical expertise, with a strong emphasis on troubleshooting and resolving complex issues.Key ResponsibilitiesDiagnose and...

  • Technical Support Specialist

    hace 3 semanas

    Ciudad de México, Ciudad de México Gigamon A tiempo completo

    About the RoleWe are seeking a skilled Technical Support Specialist to join our team at Gigamon. As a Technical Support Specialist, you will be responsible for providing top-notch support to our customers and partners. Your primary goal will be to deliver a world-class user support experience using SalesForce service cloud software.Key...

  • Technical Support Professional

    hace 1 semana

    Valle de Bravo, México Nezda Technologies Inc. A tiempo completo

    Nezda Technologies Inc. is a leading provider of innovative telecommunications solutions.About the RoleWe are seeking a skilled Customer Service Representative - Technical Support to join our team in Ortigas, Pasig. The successful candidate will be responsible for providing exceptional technical support to our Australian internet and home phone...

  • Technical Support Specialist

    hace 7 días

    Ciudad de México, Ciudad de México Syncreon Consulting A tiempo completo

    Company OverviewSyncreon Consulting is a trusted business partner, committed to delivering exceptional value and return on investment for our clients. We possess strong understanding of client needs, and work closely with leading staffing trade associations, training, and research organizations to ensure knowledge of the latest industry trends and...