IT Support Professional for Global Technology Environment

hace 2 semanas


Ciudad de México, Ciudad de México TikTok A tiempo completo
Job Summary

We are seeking an IT Support Professional to join our global technology environment at TikTok. In this role, you will be the first point of contact for end-users, providing top-notch support and resolving technical issues.

About the Role

This is a critical position that requires excellent customer service skills, organizational abilities, and technical expertise. You will work closely with other technical staff to deliver services to end-users and champion the use of self-service IT resources.

Key Responsibilities
  • Provide timely and effective technical support to employees in multiple locations worldwide.
  • Interface daily with other technical staff to resolve technical issues and deliver services to end-users.
  • Build, set up, maintain, implement, and troubleshoot technology problems related to laptops, desktops, and systems that affect end-user productivity.
  • Perform basic-level troubleshooting tasks and operating system support on Microsoft Windows OS, Mac OS X, mobile devices, and network services.
  • Set up and support conference rooms, live stream equipment, and mobile devices.
  • Create technical documents to aid in knowledge sharing and collaboration.
Requirements
  • Bachelor's degree in Computer Science, Systems Science, or Computer Engineering, or minimum of 3 years of experience in the IT field.
  • Excellent customer service, organizational, prioritization, multitasking, and communication skills.
  • Demonstrated experience supporting devices and peripherals running on Windows, Mac, Android, and iOS.
  • Support experience with Wired/Wireless networks, VPN, Collaboration tools (Chat and Video Conferencing), A/V devices, and conference room systems.
  • Ability to articulate technical solutions to non-technical users in simple and easy-to-understand terms.
  • Systematic problem-solving approach with the ability to adjust quickly to changing priorities and progress in high ambiguity and uncertainty areas.
  • Ability to follow written and verbal instructions, willingness to learn new procedures and tasks.
Preferred Qualifications
  • Hardware/software/network training and/or certification in systems (such as Comptia A+/Network+, MCSA, Apple certification).
  • Basic scripting/automation capability (Shell, Python, Perl PHP, C+++, Java).
  • VIP/White Glove support experience.
  • Familiarity with standard ticketing tools.
  • Strong attention to detail and a high degree of self-motivation and task management skills.
Estimated Salary Range: $65,000 - $85,000 per year

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