IT Support Professional for Global Technology Environment
hace 2 semanas
We are seeking an IT Support Professional to join our global technology environment at TikTok. In this role, you will be the first point of contact for end-users, providing top-notch support and resolving technical issues.
About the RoleThis is a critical position that requires excellent customer service skills, organizational abilities, and technical expertise. You will work closely with other technical staff to deliver services to end-users and champion the use of self-service IT resources.
Key Responsibilities- Provide timely and effective technical support to employees in multiple locations worldwide.
- Interface daily with other technical staff to resolve technical issues and deliver services to end-users.
- Build, set up, maintain, implement, and troubleshoot technology problems related to laptops, desktops, and systems that affect end-user productivity.
- Perform basic-level troubleshooting tasks and operating system support on Microsoft Windows OS, Mac OS X, mobile devices, and network services.
- Set up and support conference rooms, live stream equipment, and mobile devices.
- Create technical documents to aid in knowledge sharing and collaboration.
- Bachelor's degree in Computer Science, Systems Science, or Computer Engineering, or minimum of 3 years of experience in the IT field.
- Excellent customer service, organizational, prioritization, multitasking, and communication skills.
- Demonstrated experience supporting devices and peripherals running on Windows, Mac, Android, and iOS.
- Support experience with Wired/Wireless networks, VPN, Collaboration tools (Chat and Video Conferencing), A/V devices, and conference room systems.
- Ability to articulate technical solutions to non-technical users in simple and easy-to-understand terms.
- Systematic problem-solving approach with the ability to adjust quickly to changing priorities and progress in high ambiguity and uncertainty areas.
- Ability to follow written and verbal instructions, willingness to learn new procedures and tasks.
- Hardware/software/network training and/or certification in systems (such as Comptia A+/Network+, MCSA, Apple certification).
- Basic scripting/automation capability (Shell, Python, Perl PHP, C+++, Java).
- VIP/White Glove support experience.
- Familiarity with standard ticketing tools.
- Strong attention to detail and a high degree of self-motivation and task management skills.
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