Senior Technical Support Specialist

hace 1 día


Ciudad de México, Ciudad de México Philips International A tiempo completo
Job Title

Senior Technical Support Specialist

Job Description

We're seeking a skilled Senior Technical Support Specialist to provide exceptional technical support to our customers. As a key member of our team, you will be responsible for resolving complex technical issues remotely, ensuring customer satisfaction and minimizing downtime.

Your Role:

As a Senior Technical Support Specialist, you will be the first point of contact for our customers' technical issues. Your responsibilities will include:

  • Providing Advanced Technical Support: Diagnosing and resolving complex technical issues remotely, ensuring customer satisfaction and minimizing downtime.
  • Managing Customer Cases: Efficiently handling customer cases, documenting service records, and communicating updates and solutions clearly.
  • Ensuring First-Time Right Resolutions: Collaborating with field engineers to provide accurate diagnostics and ensure that issues are resolved efficiently on the first visit.
  • Escalating Issues: Identifying and escalating critical issues to the appropriate teams for timely resolution.
  • Handling Customer Feedback: Addressing customer complaints and feedback promptly and professionally.

Qualifications:

To succeed in this role, you should have:

  • Incident resolution and ticket management experience.
  • Experience with HIS and PACS.
  • Technical skills on OS (Windows Server 2008-2019).
  • Basic networking understanding (VLAN, Load Balancer, Switches).

Why Philips?

Working at Philips is more than a job. It's a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.



  • Ciudad de México, Ciudad de México FIS Global A tiempo completo

    Job SummaryWe are seeking a highly experienced Technical Support Specialist to join our team at FIS Global. As a Technical Support Specialist, you will be responsible for providing expert-level technical support to our customers.Key ResponsibilitiesRespond to complex technical issues and provide timely resolutions to ensure customer satisfaction.Collaborate...

  • Senior Support Specialist

    hace 3 semanas


    Ciudad de México, Ciudad de México MX003 Marsh And Mclennan Servicios S.A. De Cv A tiempo completo

    Job Title: Senior Support SpecialistDescription:MX003 Marsh And Mclennan Servicios S.A. De Cv is seeking a highly skilled Senior Support Specialist to join our team. As a Senior Support Specialist, you will be responsible for providing technical support and troubleshooting for our legal eBilling application, Wolters Kluwer Passport.Key...


  • Ciudad de México, Ciudad de México Oracle A tiempo completo

    Job DescriptionJob Title: Tech Lead SAASJob Summary:We are seeking a highly skilled and experienced Senior Technical Support Specialist to join our team at Oracle. As a key member of our technical support team, you will be responsible for providing proactive technical support, business solution implementation, and risk management to ensure the highest level...


  • Ciudad de México, Ciudad de México OKTO A tiempo completo

    Job Title: Technical Support SpecialistOKTO is a dynamic and innovative company that is looking for a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to our customers, ensuring that they have a seamless experience with our products and services.Key...


  • Ciudad de México, Ciudad de México NTT DATA Services A tiempo completo

    About the Role:We are seeking a highly skilled Senior Technical Support Specialist to join our team at NTT DATA Services. As a key member of our support team, you will be responsible for providing expert-level technical support for complex issues, collaborating with stakeholders to resolve problems, and contributing to the development of new tools and...


  • Ciudad de México, Ciudad de México TalentWorldGroup A tiempo completo

    {"h1": "Technical Support Specialist", "p": "At TalentWorldGroup, we are seeking a highly skilled Technical Support Specialist to join our team of experts in providing top-notch technical support to our clients. As a Technical Support Specialist, you will be responsible for providing operational assistance to customers over the phone, coordinating the...


  • Ciudad de México, Ciudad de México MX003 Marsh And Mclennan Servicios S.A. De Cv A tiempo completo

    About the Role:MX003 Marsh And Mclennan Servicios S.A. De Cv is seeking a highly skilled Senior Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing expert-level technical support and guidance to our customers.Key Responsibilities:Provide full technical ownership of the MMC Legal eBilling...


  • Ciudad de México, Ciudad de México Lenovo A tiempo completo

    {"h1": "Technical Support Specialist at Lenovo", "p": "We are Lenovo, a global technology powerhouse, and we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, including troubleshooting hardware and software...


  • Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Nuvit Service. As a Technical Support Specialist, you will be responsible for providing enterprise-level assistance to our customers, diagnosing and resolving software and hardware issues, and helping our customers install applications and...


  • Ciudad de México, Ciudad de México Datadog A tiempo completo

    Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team at Datadog. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers via multiple channels, including ticketing systems, live chat, phone, and screen sharing tools.Key Responsibilities:Engage with...


  • Ciudad de México, Ciudad de México FIS A tiempo completo

    Job Summary:FIS is seeking a highly skilled Technical Support Specialist to join our team. As a Senior Technical Support Professional, you will be responsible for providing advanced technical support to our customers, resolving complex issues, and collaborating with cross-functional teams to ensure seamless product delivery.Key Responsibilities:Respond to...


  • Ciudad de México, Ciudad de México Wipro A tiempo completo

    Job Summary:We are seeking a highly skilled and multilingual Technical Support Specialist to join our TIS Service Desk team at Wipro. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients, troubleshooting hardware and software issues, and ensuring seamless customer experience.Key...


  • Ciudad de México, Ciudad de México MX003 Marsh And Mclennan Servicios S.A. De Cv A tiempo completo

    About the Role:MX003 Marsh And Mclennan Servicios S.A. De Cv is seeking a highly skilled Senior Support Specialist to join our team in Mexico City. As a key member of our technical team, you will be responsible for providing exceptional support to our customers and stakeholders.Key Responsibilities:Provide technical ownership of the MMC Legal eBilling...


  • Ciudad de México, Ciudad de México TalentWorldGroup A tiempo completo

    {"title": "Technical Support Specialist", "content": "Join TalentWorldGroup as a Technical Support SpecialistAt TalentWorldGroup, we are revolutionizing the contact center industry with our innovative approach to home-based working. As a Technical Support Specialist, you will be part of our team that provides exceptional customer service to our clients.Key...


  • Ciudad de México, Ciudad de México FIS A tiempo completo

    Job Summary:FIS is seeking a highly experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing expert-level technical support to our customers, resolving complex technical issues, and collaborating with cross-functional teams to drive business growth.Key Responsibilities:Respond to...


  • Ciudad de México, Ciudad de México Datadog A tiempo completo

    Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team at Datadog. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers via multiple channels, including ticketing systems, live chat, phone, and screen sharing tools.Key Responsibilities:Engage with...


  • Ciudad de México, Ciudad de México Datadog A tiempo completo

    {"title": "Technical Support Specialist", "content": "Role OverviewAt Datadog, we're seeking a skilled Technical Support Specialist to join our team. As a key member of our Technical Solutions team, you'll play a critical role in delivering exceptional customer experiences and driving the growth of our business.Key ResponsibilitiesEngage with customers...


  • Ciudad de México, Ciudad de México FIS A tiempo completo

    Job SummaryFIS is seeking a highly experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to customers and users where the product is highly technical or sophisticated in nature.Key ResponsibilitiesRespond to situations where first-line product support has failed...


  • Ciudad de México, Ciudad de México OKTO A tiempo completo

    Job Title: Bilingual Support SpecialistOKTO is seeking a highly skilled and experienced Bilingual Support Specialist to join our team. As a key member of our support team, you will be responsible for providing technical and customer support to ensure that our systems, applications, and services run smoothly.Key Responsibilities:Technical Support:...


  • Ciudad de México, Ciudad de México Manpower S.A. de C.V A tiempo completo

    Senior Service Desk Technical SupportJob Summary:We are seeking a highly skilled Senior Service Desk Technical Support professional to join our team. As a key member of our technical support team, you will be responsible for providing top-notch technical support to our customers, ensuring their IT needs are met with efficiency and expertise.Key...