Technical Support Specialist

hace 2 meses


Ciudad de México, Ciudad de México FIS A tiempo completo

Job Summary:

FIS is seeking a highly skilled Technical Support Specialist to join our team. As a Senior Technical Support Professional, you will be responsible for providing advanced technical support to our customers, resolving complex issues, and collaborating with cross-functional teams to ensure seamless product delivery.

Key Responsibilities:

  • Respond to complex technical issues and provide timely resolutions to ensure customer satisfaction.
  • Collaborate with design engineering and software engineering teams to identify and report design, reliability, and maintenance problems or bugs.
  • Provide technical support to customers during installation and training processes.
  • Develop and maintain in-depth knowledge of our products and services to provide expert-level support.

Requirements:

  • Advanced degree in Computer Science, Engineering, or related field.
  • Minimum 5-10 years of experience in technical support or related field.
  • Proven track record of resolving complex technical issues and providing exceptional customer service.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.

At FIS, we are committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see our Privacy Statement.

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.



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