Payroll Specialist

hace 12 horas


Guadalajara, Jalisco, México Valce Talent Solutions A tiempo completo

**Job Summary**

The Tele-data Payroll Specialist is accountable and responsible for delivering exceptional service to clients. This role involves contacting and assisting clients in obtaining information for payroll production and tax-related issues, verifying totals, responding to and resolving client questions and problems, and providing quality customer service.

**Key Responsibilities**

  • Take payroll over the phone and enter client payroll data accurately and in a timely manner.
  • Perform necessary adjustments to payroll records, such as voids and prepaids.
  • Assist with new hire employee training and update employee profiles, including insurance coverage amounts, garnishment/levy amounts, and banking information.
  • Run year-to-date reports, new hire reports, billing invoices, and determine payroll liabilities for employers.
  • Provide excellent written and verbal customer service skills for frequent client interaction.
  • Attend educational workshops as needed.

**Requirements**

  • High school diploma.
  • Proficiency in MS Office, data entry, basic mathematical computations, and office equipment.
  • Knowledge of payroll software, such as Win Client, Salesforce, Call Day, or ability to learn specific applications.
  • Ability to take multiple calls at once and handle several open payroll applications.
  • Professional phone manner and problem-solving abilities.
  • Excellent written and oral communication skills, with the ability to read, analyze, and interpret contracts, policies, documents, and regulations.
  • Ability to multi-task and adapt to changes in a fast-paced working environment.

**Preferred Qualifications**

  • Experience in payroll and knowledge of legal payroll requirements.
  • Associate or bachelor's degree in business, administration, or related field.
  • FPC or CPP Certification.

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