Senior Cloud Operations Manager
hace 2 meses
About the Job
We are seeking a highly experienced Senior Cloud Operations Manager to join our Amazon Music team in Mexico. In this role, you will be responsible for leading a team of engineers in monitoring and resolving trouble tickets within defined SLA's, driving root cause analysis, impact analysis, and production deployment support.
Key Responsibilities:
- Monitoring & Resolution of Trouble Tickets within defined SLA's. Drive escalations to engineering team.
- Drive Root Cause Analysis, Impact Analysis and Production Deployment support.
- Build automated frameworks, tools, solutions to enable stakeholders/business owners monitor health/drive business outcomes (For example: Automated Business/Product Metrics)
- Regular interactions with various internal business-owners (like engineering teams) to help understand requirements & business priorities, define engagement model and drive improvements.
- Developing support strategies and creating appropriate harnesses as well as pragmatic approaches for quick & effective support.
- Resource planning to support various program asks.
- Drive initiatives to maximize operational efficiency.
- Defining measurable metrics to gauge progress against objective Support goals.
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