Cloud Service Operations Manager Lead
hace 1 semana
Infor is a global leader in business cloud software products for companies in industry-specific markets. As Cloud Service Operations Manager Lead, you will be responsible for managing Infor Managed Services (IMS) agreements as per laid-out company policies and procedures, project management guidelines, and best practices for service delivery.
The estimated salary for this position is around $80,000 - $110,000 per year, depending on your experience and qualifications. This figure is based on the typical compensation package for professionals with similar skills and responsibilities in the Mexico City area.
About the RoleAs a key member of the Infor team, you will work directly with customers to ensure seamless operational activities related to IMS contracts. Your primary responsibilities will include:
- Scheduling, facilitating, and monitoring operational activities with respect to IMS contracts;
- Maintaining strong relationships with customers, partners, and other Infor departments;
- Providing comprehensive updates on overall support and implementation progress, issues, key milestones, and risks within Infor;
- Escalating critical issues to prevent any service degradation;
- Scheduling and participating in project steering committee meetings for operational delivery updates;
- Ensuring a smooth transition from implementation to go-live to stable operations and continuation of relationships with Infor Services.
We are looking for an experienced professional with a strong background in ERP experience with SaaS/Cloud solutions, customer management skills, written/verbal business English communication and presentation skills, and ITIL Certification. Experience working with multiple projects simultaneously and in a matrixed environment is also essential. Familiarity with implementation and support experience in ERP and/or SaaS is a plus.
If you have a passion for delivering exceptional customer experiences and are looking for a challenging role that offers opportunities for growth and development, we encourage you to apply.
-
Cloud Service Operations Manager
hace 2 semanas
Xico, México Infor A tiempo completoJob SummaryInfor is seeking a highly skilled Cloud Service Operations Manager to lead the management of our Infor Managed Services (IMS) agreements, ensuring exceptional service delivery to our clients worldwide. This strategic and operational role requires a customer-centric approach, excellent communication skills, and a strong understanding of IT service...
-
Cloud Service Operations Manager
hace 4 semanas
Xico, México Infor A tiempo completoJob SummaryAs a Service Operations Manager at Infor, you will be responsible for managing Infor Managed Services (IMS) agreements, ensuring seamless service delivery to our customers. This role requires strong project management skills, excellent communication, and a customer-centric approach.Key ResponsibilitiesManage IMS agreements, ensuring compliance...
-
Cloud Service Operations Manager
hace 4 semanas
Xico, México Infor A tiempo completoJob SummaryAs a Service Operations Manager for Infor Managed Services, you will be responsible for managing agreements as per company policies and procedures, project management guidelines, and best practices for service delivery. This role is both strategic and operational in focus and will allow you to work directly with our customers.Key...
-
Cloud Service Operations Manager
hace 4 semanas
Xico, México Infor A tiempo completoJob SummaryAs a Service Operations Manager for Infor Managed Services, you will be responsible for managing Infor Managed Services (IMS) agreements as per laid out company policies and procedures, project management guidelines, and best practices for service delivery. This role is both strategic and operational in focus and will allow you to work directly...
-
Cloud and SAP Service Delivery Manager
hace 1 semana
Xico, México Capgemini A tiempo completo**Role Overview**We are seeking a highly skilled Cloud and SAP Service Delivery Manager to lead the service delivery of our cloud and SAP solutions. The successful candidate will have a deep understanding of cloud and SAP technologies and be able to manage the delivery of complex projects.**Key Responsibilities**Lead the service delivery of cloud and SAP...
-
Cloud Service Delivery Manager
hace 4 semanas
Xico, México L'Oreal A tiempo completo**Cloud Service Delivery Manager**L'Oréal is a global leader in the beauty industry, with a presence in 130 countries. Our ambition is to become the #1 BeautyTech company, and we're looking for a Cloud Service Delivery Manager to help us achieve this goal.The Cloud Service Delivery Manager will be responsible for overseeing the delivery of cloud services to...
-
Cloud Service Operations Manager
hace 2 días
Xico, México Infor A tiempo completoAbout the RoleWe are seeking a skilled Cloud Service Operations Manager to oversee Infor Managed Services (IMS) agreements, ensuring seamless delivery and exceptional customer experiences.Key ResponsibilitiesAct as primary point of contact between customers, partners, and Infor departmentsSchedule, facilitate, and monitor operational activities for IMS...
-
Operations Manager
hace 4 semanas
Xico, México Marriott International, Inc A tiempo completoJob SummaryAs an Operations Manager - Food Service, you will be responsible for assisting in the successful execution of all food service operations in the hotel. This includes managing staff, ensuring guest satisfaction, and maximizing financial performance. You will lead a team of employees and assist with meeting or exceeding property goals.Key...
-
Service Desk Operations Manager
hace 4 semanas
Xico, México Cpi Aim De Mexico A tiempo completoJob SummaryAs a Service Desk Operations Manager at Cpim-1345, you will be responsible for leading the Service Desk and Desktop Support operations. This role requires a strong understanding of ITIL Framework, Windows Front-End Environment, and Ticketing System Tools. You will be responsible for developing objectives for day-to-day activities, conducting...
-
Cloud Operations Director
hace 2 semanas
Xico, México Alcon A tiempo completoRole Overview:The Cloud Operations Director at Alcon is responsible for overseeing the daily operations of our network infrastructure. This involves managing a diverse team of analysts and ensuring that our Cloud, Network, Voice, and Data Center services operate with the highest level of efficiency and reliability.Key Responsibilities:• Lead and maintain...
-
Service Operations Manager
hace 3 días
Xico, México Burberry Limited A tiempo completo**Company Overview**Burberry Limited is a renowned luxury fashion brand that has been at the forefront of creativity and innovation since its founding in 1856. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, customers, and communities.As a values-driven brand, we are committed to being a force...
-
Operations Manager
hace 1 mes
Xico, México Servicios Comerciales Amazon México S. De R.L. De C.V. A tiempo completoAbout the RoleWe are seeking an experienced Operations Manager to lead one of our Delivery Stations in Ciudad De México, MEX. As a key member of our team, you will be responsible for managing day-to-day relationships with multiple Delivery Service Providers (DSPs), driving operational goals and metrics, and presenting regular updates to senior...
-
Cloud Program Manager
hace 4 semanas
Xico, México Google A tiempo completoAbout the RoleWe're looking for a skilled Program Manager to join our Agreement Strategy Support team at Google Cloud. As a Program Manager, you'll play a critical role in supporting sales through the contracting process for both automated and non-standard agreements.Key ResponsibilitiesFacilitate the transition of contracting workflows to the vendor team by...
-
Client Service Team Lead
hace 2 días
Xico, México Citi A tiempo completoJob Description:Citi seeks a highly skilled Client Service Team Lead to lead the Operations Support department in delivering exceptional services.The ideal candidate will have 5-8 years of experience managing a team, with expertise in analyzing business requirements and developing test plans.A Bachelor's degree or equivalent experience is required. Series 7,...
-
Operations and Service Delivery Manager
hace 3 semanas
Xico, México Giraf Logistics De Mexico Sa De Cv A tiempo completoAbout the Role:At Giraf Logistics De Mexico Sa De Cv, we are seeking a highly skilled and experienced Operations and Service Delivery Manager to lead our operation team in Mexico. The successful candidate will be responsible for overseeing the customer's customs clearance, warehousing, delivery, and other service needs.Key Responsibilities:Lead the operation...
-
Operations Manager
hace 6 días
Xico, México Citi A tiempo completoThe General Services Operations Manager is a senior-level professional responsible for leading and directing the operations support team in coordination with Corporate Services. The primary goal is to utilize advanced knowledge to lead planning and implementation of standards and practices, enhancing productivity, quality, and efficiencies.Key...
-
Cloud Program Manager
hace 1 semana
Xico, México Amazon Web Services Mexico S. De R.L. De C.V. A tiempo completoJOB SUMMARYWe are seeking a highly skilled Cloud Program Manager to lead our Agile project teams and ensure successful launch of AWS services. In this role, you will work closely with engineers, product managers, and other stakeholders to drive project forward and deliver high-quality results.KEY RESPONSIBILITIESCollaborate with cross-functional teams to...
-
Operations Manager
hace 3 semanas
Xico, México Universidad De Las Américas A tiempo completoAbout the Role:We are seeking an experienced Operations Manager to lead our team and drive business growth.Key Responsibilities:Oversee daily operations and ensure seamless service deliveryDevelop and implement process improvementsMentor and coach team membersCollaborate with cross-functional teamsRequirements:Proven experience in operations managementStrong...
-
Senior Operations Manager
hace 4 semanas
Xico, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. A tiempo completoAbout the RoleWe are seeking an experienced Senior Operations Manager to lead one of our Delivery Stations in Cuauhtémoc, Mexico. As a key member of our Operations team, you will be responsible for ensuring the safe and efficient delivery of packages to our customers.Key ResponsibilitiesLead a team of Process Assistants and Delivery Service Partners in...
-
Logistics Operations Manager
hace 4 semanas
Xico, México Giraf Logistics De Mexico Sa De Cv A tiempo completoJob SummaryWe are seeking a highly skilled Logistics Operations Manager to lead our team in Mexico. The ideal candidate will have a strong background in logistics management, customs declaration, and international freight forwarding.Key ResponsibilitiesLead the operation team to undertake customer customs clearance, warehousing, delivery, and other service...