Cloud Service Operations Manager Lead
hace 1 mes
Infor is a global leader in business cloud software products for companies in industry-specific markets. As Cloud Service Operations Manager Lead, you will be responsible for managing Infor Managed Services (IMS) agreements as per laid-out company policies and procedures, project management guidelines, and best practices for service delivery.
The estimated salary for this position is around $80,000 - $110,000 per year, depending on your experience and qualifications. This figure is based on the typical compensation package for professionals with similar skills and responsibilities in the Mexico City area.
About the RoleAs a key member of the Infor team, you will work directly with customers to ensure seamless operational activities related to IMS contracts. Your primary responsibilities will include:
- Scheduling, facilitating, and monitoring operational activities with respect to IMS contracts;
- Maintaining strong relationships with customers, partners, and other Infor departments;
- Providing comprehensive updates on overall support and implementation progress, issues, key milestones, and risks within Infor;
- Escalating critical issues to prevent any service degradation;
- Scheduling and participating in project steering committee meetings for operational delivery updates;
- Ensuring a smooth transition from implementation to go-live to stable operations and continuation of relationships with Infor Services.
We are looking for an experienced professional with a strong background in ERP experience with SaaS/Cloud solutions, customer management skills, written/verbal business English communication and presentation skills, and ITIL Certification. Experience working with multiple projects simultaneously and in a matrixed environment is also essential. Familiarity with implementation and support experience in ERP and/or SaaS is a plus.
If you have a passion for delivering exceptional customer experiences and are looking for a challenging role that offers opportunities for growth and development, we encourage you to apply.
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