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Technical Support Specialist
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Required Skills
- Proficient in English (C2 level)
- Solid technical expertise to manage service requests for computers, laptops, cabling, and audiovisual equipment
- Familiarity with standard operating systems and business applications
- 2-3 years of relevant experience in a technical support role
- Strong interpersonal skills for client interactions
Responsibilities
- Accurately document customer issues, resolve inquiries, and maintain a high standard of service
- Deliver support services that align with established standards and follow up with users to ensure satisfactory resolution
- Develop a comprehensive understanding of product offerings, support policies, and delivery methods to provide precise technical solutions
- Act as the primary contact for customers seeking technical support via phone or email for issues related to software, network drives, administrative rights, and password recovery
- Conduct remote troubleshooting of technical problems using diagnostic techniques and inquiries
- Guide customers through the troubleshooting process
- Manage call dispatching and service monitoring
- Provide remote support services across various regions
- Oversee access management and incident management processes
- Fulfill service requests and manage problems and changes effectively
About Hemmersbach
Hemmersbach delivers IT infrastructure services in over 190 countries through 50 subsidiaries. We partner exclusively with leading firms in the IT sector. Our commitment goes beyond customer satisfaction; we strive to make a positive impact in the world by allocating 20% of our profits to initiatives like Hemmersbach Rhino Force and Hemmersbach Kids' Family. This is why Hemmersbach is recognized as The Social Purpose IT Company.
