ServiceNow ITOM/ITAM/SACM-CMDB Engineer

hace 2 meses


Ciudad Apodaca, Nuevo León, México Corning A tiempo completo
About the Role

We are seeking a highly skilled ServiceNow ITOM/ITAM/SACM-CMDB Engineer to join our team at Corning. As a key member of our IT operations team, you will be responsible for the end-to-end maintenance of our ServiceNow IT Operations Management and IT Asset Management applications/modules/processes.

Key Responsibilities
  • IT Operations Management
    • Participate in product lifecycle conversations for given platform scope
    • Establish a strong partnership with parallel operational system administrators and support resources to maintain continuity of data flow for system integrations
    • Meet discovery health and service mapping objectives by executing a CMDB maturity model and control plan to ensure sustainable health and data integrity
    • Analyze health monitoring and system data to make maintenance of business action recommendations that will foster hardened system security, overall platform currency, and performance optimization
  • IT Asset Management
    • Maintain SAM Pro Store Applications Versions and Upgrades
    • Support ServiceNow Agentless Discovery
    • Implement, support, and document SaaS and Inventory Integrations
    • Development/Configuration of Additional SAM Pro Enhancements and Capabilities in accordance with enhancement process
    • Partner with SAM team for bulks data uploads and integrity management
  • ServiceNow Platform Expertise
    • Configure, test, and implement system enhancements and modules in the platform as needed
    • Execute implementation efforts with operational change and production processes to ensure minimal impact to production and compatibility with other system maintenance activities such as weekly moves to production, quarterly patching, and annual upgrades
    • Assess impact of designed client scripts, business rules, and workflows and partner with respective operations resources for implementation
    • Create and maintain roadmap, system design, and architecture documentation
    • Handle operational escalations to include ticket management with the SaaS provider
Requirements
  • 7+ years of overall IT experience
  • 5+ years of total ServiceNow experience that includes first-hand support and/or system administration
  • 2+ years of ServiceNow design and implementation experience across the platform
  • Working knowledge of ServiceNow applications with focus on IT Operations Mgmt. and IT Asset Mgmt.
  • Extensive understanding of integration standards, design, and implementation
  • In-depth understanding of CMDB, Common Service Data Model, Service Mapping and Discovery
  • Experience with ServiceNow Integration Hub activity designer, activity packs, and orchestration
  • Thorough understanding of ServiceNow integrations, database hierarchies and design
  • Knowledge of ServiceNow's license and entitlement structure
  • Keen eye for gaps, complexity reduction and simplification without compromising requirements
  • Ability to work cross-functionally to resolve conflicts and priorities
  • Working knowledge of creating and configuring forms and screen updates in ServiceNow
  • Demonstrated use of Workflow Editor and Flow Designer
  • JavaScript experience
About Corning

Corning is a global leader in materials science, with a commitment to innovation and customer satisfaction. We offer a comprehensive benefits package, including health and wellness programs, financial incentives, and opportunities for professional growth and development.



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