ServiceNow ITOM/ITAM/SACM-CMDB Engineer

hace 3 semanas


Ciudad de México, Ciudad de México Corning Inc. A tiempo completo

Job Summary:

Corning Inc. is seeking a highly skilled ServiceNow ITOM/ITAM/SACM-CMDB engineer to join our team. The successful candidate will be responsible for end-to-end maintenance of business support and administration for the ServiceNow IT Operations Management and IT Asset Management applications/modules/processes.

Key Responsibilities:

  • Participate in product lifecycle conversations for given platform scope.
  • Establish a strong partnership with parallel operational system administrators and support resources to maintain continuity of data flow for system integrations.
  • Meet discovery health and service mapping objectives by executing a CMDB maturity model and control plan to ensure sustainable health and data integrity.
  • Analyze health monitoring and system data to make maintenance of business action recommendations that will foster hardened system security, overall platform currency, and performance optimization.
  • Serve as a technical expert for pre-project requirements building and shaping.
  • Evaluate and assess the impact of new requirements to ensure overall alignment with the platform, current infrastructure, and support operations.
  • Evaluate and test system fixes and new capability to determine impact and benefits.
  • Configure, test, and implement system enhancements and modules in the platform as needed.
  • Execute implementation efforts with operational change and production processes to ensure minimal impact to production and compatibility with other system maintenance activities.
  • Assess impact of designed client scripts, business rules, and workflows and partner with respective operations resources for implementation.
  • Create and maintain roadmap, system design, and architecture documentation.
  • Handle operational escalations to include ticket management with the SaaS provider.

Requirements:

  • 7+ years of overall IT experience.
  • 5+ years of total ServiceNow experience that includes first-hand support and/or system administration.
  • 2+ years of ServiceNow design and implementation experience across the platform.
  • Working knowledge of ServiceNow applications with focus on IT Operations Mgmt. and IT Asset Mgmt.
  • Extensive understanding of integration standards, design, and implementation.
  • In-depth understanding of CMDB, Common Service Data Model, Service Mapping and Discovery.
  • Experience with ServiceNow Integration Hub activity designer, activity packs, and orchestration.
  • Thorough understanding of ServiceNow integrations, database hierarchies and design.
  • Knowledge of ServiceNow's license and entitlement structure.
  • Keen eye for gaps, complexity reduction and simplification without compromising requirements.
  • Ability to work cross-functionally to resolve conflicts and priorities.
  • Working knowledge of creating and configuring forms and screen updates in ServiceNow.
  • Demonstrated use of Workflow Editor and Flow Designer.

About Corning Inc.:

Corning Inc. is a global leader in materials science and technology. We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.

What We Offer:

  • Competitive compensation and benefits package.
  • Opportunities for professional growth and development.
  • A collaborative and dynamic work environment.
  • A commitment to diversity, equity, and inclusion.


  • Ciudad de México, Ciudad de México Corning Inc. A tiempo completo

    Job SummaryWe are seeking a highly skilled ServiceNow ITOM/ITAM/SACM-CMDB Engineer to join our team at Corning Inc. This role will be responsible for end-to-end maintenance of business support and administration for the ServiceNow IT Operations Management and IT Asset Management applications/modules/processes.Key ResponsibilitiesParticipate in product...


  • Ciudad de México, Ciudad de México Corning Inc. A tiempo completo

    About the Role:The ServiceNow ITOM/ITAM/SACM-CMDB engineer will play a crucial part in the maintenance of business support and administration for the ServiceNow IT Operations Management and IT Asset Management applications/modules/processes.Key Responsibilities:Participate in product lifecycle conversations for the given platform scope.Establish a strong...


  • Ciudad de México, Ciudad de México Servicenow A tiempo completo

    Transformative Career OpportunityAt ServiceNow, we're revolutionizing the way organizations work. As a Customer Outcomes Expert Services Senior Technical Consultant, you'll play a pivotal role in configuring our cutting-edge ServiceNow Platform to drive customer success.Key Responsibilities:Lead workshops with customers to assess current processes and design...


  • Ciudad de México, Ciudad de México Servicenow A tiempo completo

    Job SummaryThe Customer Outcomes Expert Services Senior Technical Consultant is responsible for configuring the ServiceNow Platform in Technology Workflows based on leading practices to provide a solution that achieves customer outcomes.This role requires a functional and technical expert in customer engagements, with a focus on designing and delivering...

  • ServiceNow Developer

    hace 4 semanas


    Ciudad de México, Ciudad de México Ust Global A tiempo completo

    Job Title: ServiceNow DeveloperAbout the Role:We are seeking a skilled ServiceNow Developer to join our team at UST Global. As a ServiceNow Developer, you will be responsible for designing, developing, and implementing solutions using ServiceNow out-of-the-box capabilities, minimizing custom code where possible.Key Responsibilities:Collaborate with...


  • Ciudad de México, Ciudad de México Sequoia Connect A tiempo completo

    Sequoia Connect is searching for a talented ServiceNow Platform Specialist to join their team. As a key member of the organization, you will be responsible for capturing business and user requirements, working with platform administrators to ensure delivery meets specifications, and leading business process definition, re-engineering, and improvement...


  • Ciudad de México, Ciudad de México Sequoia Connect A tiempo completo

    Job Title:Remote ServiceNow ArchitectJob Description:Sequoia Connect is a fast-growing automation-led next-generation service provider delivering excellence in IT, BPO, and consulting services. They are driven by a combination of robust strategies, passionate teams, and a global culture rooted in innovation and automation.The company's Digital offerings have...


  • Ciudad de México, Ciudad de México Atos A tiempo completo

    Job Overview: We are seeking a highly skilled Senior Technical Consultant to join our team at Atos. As a key member of our organization, you will work closely with customers to understand and translate their business and technical requirements, propose solutions to business problems, and lead the technical delivery of the chosen solution.Key...


  • Ciudad de México, Ciudad de México Atos SE A tiempo completo

    Job Overview:The primary role of the Senior Technical Consultant is to work closely with Customers to understand and translate their business and technical requirements, propose solutions to business problems and lead the technical delivery of the chosen solution.Key Responsibilities:Providing creative solutions to resolve business problems via customer...


  • Ciudad de México, Ciudad de México VEscape Labs A tiempo completo

    About VEscape LabsWe are a technical development firm specializing in cloud technologies, connecting top talent with firms seeking rapid growth and acceleration. Our mission is to spark innovation and turbo-charge development teams.Job DescriptionWe are seeking a Proficient ServiceNow Developer to join our team. The successful candidate will be responsible...

  • Business Analyst

    hace 2 días


    Ciudad de México, Ciudad de México Servicenow A tiempo completo

    Company OverviewServicenow, a global market leader in AI-enhanced technology, is transforming how organizations work. Founded in 2004 by visionary engineer Fred Luddy, the company has grown to serve over 8,100 customers, including 85% of the Fortune 500.Our intelligent cloud-based platform connects people, systems, and processes, empowering organizations to...


  • Ciudad de México, Ciudad de México VEscape Labs A tiempo completo

    About VEscape Labs:We are a technical development firm that excels in cloud technologies, connecting top talent with firms seeking rapid growth and acceleration to help them meet their strategic goals.With a focus on innovative solutions, we spark rapid growth and acceleration of strategic cloud initiatives, deepening expertise and pushing boundaries to...


  • Ciudad de México, Ciudad de México Thirdera A tiempo completo

    Thirdera is a Global Services ProviderWe are looking for a skilled ServiceNow Business Process Consultant with expertise in ITSM and ITOM to join our team.About the RoleThe ideal candidate will have strong analytical and problem-solving skills, with the ability to think outside the box. They should have a global mindset and excellent communication skills,...

  • ServiceNow Developer

    hace 4 semanas


    Ciudad de México, Ciudad de México VEscape Labs A tiempo completo

    About VEscape Labs:We are a technical development firm specializing in cloud technologies. Our mission is to connect top talent with firms seeking rapid growth and acceleration, turbo-charging their development teams to help them meet strategic goals.We spark rapid growth and acceleration of strategic cloud initiatives with deep expertise and...

  • ServiceNow Developer

    hace 4 semanas


    Ciudad de México, Ciudad de México VEscape Labs A tiempo completo

    About VEscape Labs:We are a technical development firm specializing in cloud technologies. Our mission is to connect top talent with firms seeking rapid growth and acceleration, turbo-charging their development teams to help them meet strategic goals.We spark rapid growth and acceleration of strategic cloud initiatives with deep expertise and...


  • Ciudad de México, Ciudad de México Divelement Web Services A tiempo completo

    About Divelement Web ServicesDivelement is a leading software development company that humanizes technology. We deliver high-performance solutions that drive innovation and transform businesses. Guided by our core values of Integrity, Ownership, and Empowerment, we cultivate a collaborative culture prioritizing creativity and continuous growth.Remote Work...


  • Ciudad de México, Ciudad de México Divelement Web Services A tiempo completo

    About Divelement Web Services: Divelement Web Services is a leading provider of high-performance software solutions that drive innovation and transform businesses. We cultivate a culture prioritizing collaboration, creativity, and continuous growth. As a member of our team, you'll be working with passionate professionals committed to making a difference...

  • Transformation Expert

    hace 6 días


    Ciudad de México, Ciudad de México ServiceNow, Inc. A tiempo completo

    Company OverviewServiceNow, Inc., a global market leader in AI-enhanced technology, empowers organizations to find smarter ways to work. Founded in 2004 by visionary engineer Fred Luddy, the company has grown to serve over 8,100 customers worldwide, including 85% of the Fortune 500.


  • Ciudad de México, Ciudad de México Divelement Web Services A tiempo completo

    About Divelement: We are a software development company that humanizes technology. We deliver high-performance software solutions that drive innovation and transform businesses. Our core values of Integrity, Ownership, and Empowerment guide us to cultivate a culture prioritizing collaboration, creativity, and continuous growth. You'll be part of a dynamic...


  • Ciudad de México, Ciudad de México Divelement Web Services A tiempo completo

    About Divelement Web ServicesWe are a software development company that humanizes technology. Our team specializes in delivering high-performance software solutions that drive innovation and transform businesses. Guided by our core values of Integrity, Ownership, and Empowerment, we cultivate a culture prioritizing collaboration, creativity, and continuous...