ServiceNow ITOM/ITAM/SACM-CMDB Engineer
hace 3 semanas
About the Role:
The ServiceNow ITOM/ITAM/SACM-CMDB engineer will play a crucial part in the maintenance of business support and administration for the ServiceNow IT Operations Management and IT Asset Management applications/modules/processes.
Key Responsibilities:
- Participate in product lifecycle conversations for the given platform scope.
- Establish a strong partnership with parallel operational system administrators and support resources to maintain continuity of data flow for system integrations.
- Meet discovery health and service mapping objectives by executing a CMDB maturity model and control plan to ensure sustainable health and data integrity.
- Analyze health monitoring and system data to make maintenance of business action recommendations that will foster hardened system security, overall platform currency, and performance optimization.
- Serve as a technical expert for pre-project requirements building and shaping.
- Evaluate and assess the impact of new requirements to ensure overall alignment with the platform, current infrastructure, and support operations.
- Evaluate and test system fixes and new capability to determine impact and benefits.
- Configure, test, and implement system enhancements and modules in the platform as needed.
- Execute implementation efforts with operational change and production processes to ensure minimal impact to production and compatibility with other system maintenance activities.
- Assess impact of designed client scripts, business rules, and workflows and partner with respective operations resources for implementation.
- Create and maintain roadmap, system design, and architecture documentation.
- Handle operational escalations to include ticket management with the SaaS provider.
- Service Mapping scope specific responsibilities include:
- Review service map quality with owners of services.
- Convert existing manual Application mapping to discoverable mapping.
- Documentation on configuration and patterns required for Service Mapping.
- Auditing Service Maps for technical issues and resolving.
- Service Mapping and discovery schedule maintenance.
- Event Management scope specific responsibilities include:
- Maintain Event Management Application and Integrations.
- Onboard new element managers to include integration, event handling, rules, and notifications.
- Review events for errors and completion.
- Review alerts to ensure CI binding is occurring as expected.
- Review alert and incident creation with process and area owners.
- Modify auto assignments or routing functions.
- Ensure overall quality and value of event management tool.
- Software Asset Management scope specific responsibilities include:
- Maintain SAM Pro Store Applications Versions and Upgrades.
- Support ServiceNow Agentless Discovery.
- Implement, support, and document SaaS and Inventory Integrations.
- Development/Configuration of Additional SAM Pro Enhancements and Capabilities in accordance with enhancement process.
- Partner with SAM team for bulks data uploads and integrity management.
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