Mexico AMS Technology Modernization Lead
hace 3 semanas
Job Summary
The Mexico AMS Technology Modernization Lead is a critical role that requires expertise in modernizing and evolving technology to support business continuity. This position ensures the optimal operations of key applications in Mexico, guaranteeing a seamless user-to-customer experience.
Main Responsibilities
- Operational Excellence: Guarantee the optimal operations of key applications in Mexico, escalating any business-critical impact to P&IT heads for proper coordination and communication.
- AMS Projects Management: Identify, prioritize, and manage local and global AMS initiatives based on business priorities and requirements, ensuring proper M2S processes are followed and post-project support is adequate.
- Feedback Collection and Coordination: Meet regularly with Cemex business leaders in Mexico to capture key feedback and concerns, coordinating support with the Regional P&IT Projects Team.
- Quality Assurance and Gap Identification: Meet regularly with AMS support leaders to discuss KPIs, SLAs, and other metrics to ensure high performance of support teams, identifying and eliminating AMS Support gaps centered on Backlog, Capacity, Problem, and Major Incident Management processes.
- Global AMS Team Deliverables: Coordinate closely with Global AMS to prioritize Regional Requests and Enhancements using the Global Demand Management Process, coordinating issue resolution/escalation between P&IT Teams.
- Innovation Support: Support the implementation of digital innovation solutions in Mexico, working closely with various P&IT Teams.
Position Challenges
- Manage a mixed environment of legacy systems and increasing demand for digitalization, ensuring operational/business continuity and transparent customer experience.
- Ensure smooth implementation of global technology standards and projects in a large enterprise environment, supporting complex regional business requirements by collaborating with multiple teams and business lines.
- Track down and make decisions on changes from various teams that can potentially impact business operations in the region, ensuring timely communication of all changes being implemented.
Qualifications
- 5-10 years of experience in enterprise support, development, and deployment, preferably in SAP and MS Dynamics environments.
- Expertise in enterprise architecture, database management, and enterprise application, knowledgeable about state-of-the-art technologies such as Cloud Computing, AI, IoT, Metaverse, Blockchain, Mobility, Private LTE/CBRS, drones, analytics, Power BI, databases, RPA, etc.
- Experience in ITIL, ISO 20000, and Continuous Improvement methodologies, well-versed in servers and operating systems, networking, Citrix, VMWare, telecommunications, Office 365, Power BI, Robotics Process Automation, MS Dynamics, and process automations.
- Bilingual (Spanish and English).
Internal and External Relations
- Reports application outages and provides feedback and updates on key business projects requiring IT services to Functional/Regional Presidents or VPs, VPGMs/Regional Business Operators/Area VPs, Plant Managers, and P&IT Leaders.
- Closely coordinates with Global AMS, Regional Processes Team, and GITS Regional Management Team to ensure effective collaboration and knowledge sharing.
- Provides business requirements and ensures the implementation of IT infrastructure modernization projects, working closely with Outsourcing Application Support Leaders, IT Infrastructure Architects, Project team leaders, and IT Vendors.
CEMEX Diversity and Inclusion Statement
Cemex recognizes the diversity of the world in which we live and operate, respecting and promoting inclusivity, non-discrimination, and equity among our employees, regardless of their background, skills, or experiences. We strive to create a culture of equity, sustainability, and well-being for our employees, customers, and stakeholders.
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