Mexico AMS Technology Modernization Lead

hace 3 semanas


San Pedro Garza García, Nuevo León, México CEMEX A tiempo completo

Job Summary

The Mexico AMS Technology Modernization Lead is a critical role that requires expertise in modernizing and evolving technology to support business continuity. This position ensures the optimal operations of key applications in Mexico, guaranteeing a seamless user-to-customer experience.

Main Responsibilities

  • Operational Excellence: Guarantee the optimal operations of key applications in Mexico, escalating any business-critical impact to P&IT heads for proper coordination and communication.
  • AMS Projects Management: Identify, prioritize, and manage local and global AMS initiatives based on business priorities and requirements, ensuring proper M2S processes are followed and post-project support is adequate.
  • Feedback Collection and Coordination: Meet regularly with Cemex business leaders in Mexico to capture key feedback and concerns, coordinating support with the Regional P&IT Projects Team.
  • Quality Assurance and Gap Identification: Meet regularly with AMS support leaders to discuss KPIs, SLAs, and other metrics to ensure high performance of support teams, identifying and eliminating AMS Support gaps centered on Backlog, Capacity, Problem, and Major Incident Management processes.
  • Global AMS Team Deliverables: Coordinate closely with Global AMS to prioritize Regional Requests and Enhancements using the Global Demand Management Process, coordinating issue resolution/escalation between P&IT Teams.
  • Innovation Support: Support the implementation of digital innovation solutions in Mexico, working closely with various P&IT Teams.

Position Challenges

  • Manage a mixed environment of legacy systems and increasing demand for digitalization, ensuring operational/business continuity and transparent customer experience.
  • Ensure smooth implementation of global technology standards and projects in a large enterprise environment, supporting complex regional business requirements by collaborating with multiple teams and business lines.
  • Track down and make decisions on changes from various teams that can potentially impact business operations in the region, ensuring timely communication of all changes being implemented.

Qualifications

  • 5-10 years of experience in enterprise support, development, and deployment, preferably in SAP and MS Dynamics environments.
  • Expertise in enterprise architecture, database management, and enterprise application, knowledgeable about state-of-the-art technologies such as Cloud Computing, AI, IoT, Metaverse, Blockchain, Mobility, Private LTE/CBRS, drones, analytics, Power BI, databases, RPA, etc.
  • Experience in ITIL, ISO 20000, and Continuous Improvement methodologies, well-versed in servers and operating systems, networking, Citrix, VMWare, telecommunications, Office 365, Power BI, Robotics Process Automation, MS Dynamics, and process automations.
  • Bilingual (Spanish and English).

Internal and External Relations

  • Reports application outages and provides feedback and updates on key business projects requiring IT services to Functional/Regional Presidents or VPs, VPGMs/Regional Business Operators/Area VPs, Plant Managers, and P&IT Leaders.
  • Closely coordinates with Global AMS, Regional Processes Team, and GITS Regional Management Team to ensure effective collaboration and knowledge sharing.
  • Provides business requirements and ensures the implementation of IT infrastructure modernization projects, working closely with Outsourcing Application Support Leaders, IT Infrastructure Architects, Project team leaders, and IT Vendors.

CEMEX Diversity and Inclusion Statement

Cemex recognizes the diversity of the world in which we live and operate, respecting and promoting inclusivity, non-discrimination, and equity among our employees, regardless of their background, skills, or experiences. We strive to create a culture of equity, sustainability, and well-being for our employees, customers, and stakeholders.



  • San Pedro Garza García, Nuevo León, México Sap Se A tiempo completo

    About SAP SE">SAP enables businesses to run at their best, delivering innovation that matters to customers and communities across the globe. With a rich history of more than 50 years, we have been driving digital transformation through our software solutions.As a leader in enterprise software, we are passionate about helping our customers achieve their goals...


  • San Pedro Garza García, Nuevo León, México Softeq A tiempo completo

    Role OverviewWe are seeking an experienced Chief Technology Strategist to lead our development team and contribute to the definition of solutions that meet business needs.About SofteqSofteq is a full-stack company with offices in various locations worldwide. We specialize in new product development and R&D, tackling complex technical...

  • Procurement Category Lead

    hace 4 semanas


    San Pedro Garza García, Nuevo León, México Johnson Controls A tiempo completo

    Job DescriptionAt Johnson Controls, we are seeking an experienced Procurement Category Lead to join our team. In this role, you will be responsible for developing and implementing global category procurement strategies for assigned indirect categories. Your expertise will help us drive cost savings, improve services, and reduce risks.Key...


  • San Pedro Garza García, Nuevo León, México Elevate A tiempo completo

    Role OverviewElevate is seeking a highly skilled Program Manager to lead the delivery of regional supplier due diligence programs for our clients. As a key member of our team, you will be responsible for driving continuous improvement in our clients' supply chains by supporting local suppliers and ensuring they meet international standards.Key...


  • San Pedro Garza García, Nuevo León, México Steelcase A tiempo completo

    We are seeking a highly skilled Proposal Manager to lead and collaborate on sales proposal and presentation processes for key sales opportunities at Steelcase.**Responsibilities:**Manage and coordinate internal and external resources to develop winning proposals.Work closely with sales teams, dealer partners, and Pricing and Contracts teams to ensure timely...

  • Senior IT Consultant

    hace 4 semanas


    San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    About the RoleWe are seeking a highly skilled Senior IT Consultant to join our team as a Technical Operations Lead. As a key member of our global delivery team, you will be responsible for leading technical operations, ensuring high-quality delivery and excellent customer experience.Key ResponsibilitiesLead root cause analysis for major incidents,...


  • San Pedro Garza García, Nuevo León, México CEMEX, Inc. A tiempo completo

    About the Role">Cemex, Inc. is seeking an experienced Strategic Procurement Transformation Lead to join our team and drive the digital transformation of our procurement processes.">Job Description:">The successful candidate will lead the development and implementation of a strategic procurement plan that aligns with Cemex's business objectives. This...


  • San Pedro Garza García, Nuevo León, México Clarios A tiempo completo

    Job Description:This leadership role oversees the IT function in collaboration with Operations and Supply Chain business leaders in Latin America, ensuring successful delivery of Digital & IT projects, minimizing mission-critical system downtime, and empowering teams to fulfill commitments through technology.Key Responsibilities:Liaise between IT and...


  • San Pedro Garza García, Nuevo León, México Clarios A tiempo completo

    Job DescriptionThis position is a key member of the Clarios team, responsible for driving innovation in lead-acid battery materials. The successful candidate will possess expertise in materials science and physics, with a strong understanding of electrochemistry and its applications in battery technology.About the RoleServe as technical SME for lead-acid...


  • San Pedro Garza García, Nuevo León, México Johnson Controls A tiempo completo

    Transforming Buildings, Transforming LivesWe are seeking a highly skilled Digital Solutions Architect Lead to join our team in LATAM. As a key member of our EMEALA Presales Digital Technical Solution Architecture team, you will play a crucial role in establishing Johnson Controls as a leader in Digital Smart Building Solutions.About the RoleYou will be...

  • Global HR Director

    hace 4 semanas


    San Pedro Garza García, Nuevo León, México Carrier A tiempo completo

    Job Title: Global HR Director - Mexico Plant">About Us: At Carrier, we strive to create a great place to work that attracts, develops and retains the best talent. We foster teamwork and drive innovation for the benefit of our customers.">Job Summary: We are seeking an experienced Global HR Director to lead our HR function in Mexico Plant. The successful...


  • San Pedro Garza García, Nuevo León, México Amazon A tiempo completo

    About the Job">We are seeking an experienced Cloud Architect Lead to join our team in developing scalable solutions for enterprise customers. As a key member of our Amazon Global Sales Organization, you will be responsible for formulating and executing a team strategy to solve customer problems.">Key Responsibilities">">Ensure success in building and...


  • San Pedro Garza García, Nuevo León, México John Deere A tiempo completo

    John Deere is a leading company in the agricultural equipment industry, with a portfolio of groundbreaking products that has grown to include various sectors such as turf, construction, and wind technologies.The company's image has evolved over time, from being associated with a green tractor to representing acceleration, progress, and innovation. As we...


  • San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    About the RoleWe are seeking an experienced Senior IT Technology Consultant to join our team. As a key member, you will be responsible for conducting root cause analyses of major incidents and implementing permanent fixes.ResponsibilitiesConduct thorough investigations into major incidents to identify root causes and implement effective...


  • San Pedro Garza García, Nuevo León, México Atos A tiempo completo

    **Atos Daimler Vehiculos**We are seeking a highly skilled Tech Support Team Lead to join our team in N.L., Mexico. This is a full-time position that offers a competitive salary and excellent benefits package.As a Tech Support Team Lead, you will be responsible for leading our Onsite Tech Support Team, ensuring seamless technical support for our clients. You...


  • San Pedro Garza García, Nuevo León, México Pediatric Associates A tiempo completo

    At Pediatric Associates, we are seeking a highly skilled Referral Coordinator Team Lead Specialist to join our team. This role plays a crucial part in facilitating the referral process for patients.Key Responsibilities:Participate in new hire interview process and coordinate training schedulesCommunicate with IT Support to ensure timely equipment/access...


  • San Pedro Garza García, Nuevo León, México Clarios A tiempo completo

    About the Role: We are seeking an experienced Electrode Expertise Engineer to join our team at Clarios. As a key member of our organization, you will be responsible for driving technical expertise and providing strategic support for electrode manufacturing chemical processes. Key Responsibilities: Serve as the technical SME for assigned chemical processes,...


  • San Pedro Garza García, Nuevo León, México Sap Se A tiempo completo

    Please submit your CV in English to proceed. This role is open to applicants based in Mexico, Brazil, or Colombia. The position requires working 3 times a week at the SAP office.Company OverviewSAP has been a market leader in enterprise application software since its inception in 1972. Founded by five colleagues with a desire to innovate, we have...


  • San Pedro Garza García, Nuevo León, México Johnson Controls A tiempo completo

    Job DescriptionAmbitious individuals are sought to lead complex procurement events and drive strategic category management initiatives.We are Johnson Controls, a global technology leader serving customers worldwide. Our commitment to sustainability dates back to our roots in 1885.Key Responsibilities:Develop and execute global category procurement strategies...

  • Financial Accountant

    hace 3 semanas


    San Pedro Garza García, Nuevo León, México Magna A tiempo completo

    About the CompanyMagna is a mobility technology company built to innovate, with a global, entrepreneurial-minded team. With 65+ years of expertise, our ecosystem of interconnected products combined with our complete vehicle expertise uniquely positions us to advance mobility in an expanded transportation landscape.As a Financial Accountant at Magna, you will...