Front Desk Team Lead
hace 4 días
About the Role: We are seeking an experienced and charismatic Front Desk Team Lead to join our team at Solaz, a Luxury Collection Resort in Los Cabos, Mexico.
Job Summary: As a Front Desk Team Lead, you will be responsible for overseeing the daily operations of the front desk, ensuring exceptional guest service, and providing leadership to your team.
Duties and Responsibilities:
- Manage the front desk team, including scheduling, training, and performance evaluations
- Provide excellent guest service, resolving issues promptly and professionally
- Process all guest check-ins, including confirming reservations, assigning rooms, and issuing room keys
- Handle all payment types, including room charges, cash, checks, debit, and credit
- Assist with problem payments and follow up with guests regarding satisfaction
- Anticipate sold-out situations and arrange alternative accommodations when necessary
- Block rooms in the computer and identify designated requirements and requests
- Contact relevant departments to resolve guest calls, requests, or problems
- Coordinate with Housekeeping to track readiness of rooms for check-in
- Review shift logs and document pertinent information
- Count bank at the beginning and end of shift and balance receipts according to Accounting specifications
Requirements:
- At least 1 year of related work experience
- High school diploma or G.E.D. equivalent
- Excellent communication and leadership skills
- Able to stand, sit, or walk for extended periods and move objects weighing less than or equal to 10 pounds without assistance
Benefits: As a member of our team, you can expect a competitive salary of $45,000 - $60,000 per year, depending on experience, plus benefits, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
About Us: Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We believe in fair treatment and respect for all employees and applicants.
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