Business Operations Manager

hace 1 mes


Xico, México Citi A tiempo completo

**Job Summary**:

Citi is seeking a highly skilled Business Operations Manager to support the planning, directing, and coordination of day-to-day activities of running a program or portfolio of programs.

**Key Responsibilities**:

  • Assist with business case development, review business requirements, and conduct gap analysis and feasibility studies.
  • Finalize project plans with stakeholders and track progress for successful project delivery.
  • Implement advanced strategies for gathering, reviewing, and analyzing data requirements.
  • Meet with end users to understand business needs, write requirements, and conduct walkthroughs on requirement documents.
  • Review functional requirements to ensure technology has understood and met end users' needs and expectations.
  • Prioritize requirements and create conceptual prototypes and mock-ups.
  • Partner with technology, product, and operations management teams to prioritize delivery of key projects.
  • Mastery of strategic business process modeling, traceability, and quality management techniques.
  • Apply best practices for effective communication and problem-solving.
  • Successfully compete for the most sought-after business analyst jobs.
  • Lead a team of business analysts and testers to achieve on-time and with-quality production delivery dates for system enhancements for multiple Cash projects.
  • Collaborate with technology on project delays, risk assessment, and risk mitigation plans.
  • Perform project status reporting to project stakeholders, product, and operations partners.
  • Prepare post-project MIS, lessons learned, and conduct continuous process improvement reviews.
  • Understand the bank environment and compliance and regulatory requirements.
  • Work with regional and global teams to implement best standards across teams.
  • Ensure creation of program plan and charter benefits management plan, stakeholder management plan, acceptance plan, and central program issue log.
  • Evaluate subordinates' performance and make recommendations for pay increases, promotions, terminations, and other personnel actions.

**Requirements**:

  • 5-8 years of experience managing or participating in projects and teams within the finance and 2 years in a professional management role.
  • Bachelor's/University degree or equivalent experience.
  • Proficiency in project execution, analysis, and optimization of processes and products.
  • Ability to analyze raw data for cleaning.
  • Intermediate Excel/Access skills.
  • Ability to present to management level.
  • Teamwork, communication, and resilience skills.
  • Desirable knowledge of Agile methodology.
  • Desirable English language skills.

**Job Family Group:** Project and Program Management

**Job Family:** Program Management

**Time Type:** Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "EEO is the Law" poster. View the EEO is the Law Supplement. View the EEO Policy Statement. View the Pay Transparency Posting



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