Collections Specialist 3

hace 2 semanas


Metepec, México Citi A tiempo completo

Job Summary:

The Collections Specialist 3 plays a crucial role in resolving delinquency issues and ensuring compliance with operational processes. This position requires advanced negotiation skills, problem-solving abilities, and a strong understanding of administrative and technical procedures.

Key Responsibilities:

  • Utilize advanced negotiation skills to resolve delinquency issues and increase recovery of past due portfolios.
  • Research and develop external contacts to resolve problems, such as skip tracing.
  • Share knowledge with less experienced collectors and provide exceptional client service.
  • Ensure compliance with quality objectives and institutional policies.
  • Provide telephone collection services to clients and fulfill their needs while maintaining a high level of customer satisfaction.

Requirements:

  • Work under pressure and make decisions with minimal supervision.
  • Problem-solving and negotiation skills are essential for success in this role.
  • 1 year of experience in collections or a related field is required.

Education:

  • High School diploma or equivalent is required.

About Citi:

Citi is an equal opportunity and affirmative action employer. We are committed to providing a diverse and inclusive work environment that values and respects all employees.


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