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Helpdesk Associate
hace 1 mes
We are seeking a skilled Helpdesk Associate to provide technical support to our clients. The ideal candidate will have advanced English skills and a strong interest in working in an IT environment.
**Key Responsibilities:**
- Provide general L1 support for hardware and MS Office packages
- Answer technical support calls and escalate to other support groups as needed
- Document troubleshooting steps and detailed descriptions of customer incidents and requests
- Apply diagnostic techniques to identify problems and recommend solutions
**What We Offer:**
- Competitive salary
- Grocery tickets
- 30 days of Christmas bonus
- 12 days of vacations
- 50% vacation bonus
- Savings funds
- 5 personal days per year
- Medical insurance
- Life insurance
- Dental insurance
- Discounts with selected optics
**About NTT DATA Services:**
NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.
