IT Systems Support Specialist
hace 3 días
Bishop Fox, a leading authority in offensive security, is seeking a skilled IT Systems Analyst to join its team. As a member of the IT department, this individual will provide first-line technical support, ensuring the efficient and secure operation of Bishop Fox systems and assets.
Responsibilities- Helpdesk Support: Provide prompt and effective customer service for all IT systems, addressing tier 1 requests and resolving issues efficiently.
- System Configuration and Maintenance: Guide users through system configurations, troubleshooting, and maintenance remotely, ensuring seamless system performance.
- Documentation and Process Development: Create documentation to provide guidance on processes and procedures, facilitating easy access to critical information.
- Troubleshooting and Automation: Troubleshoot basic automation and manage/audit user access to data and systems, maintaining confidentiality and adhering to security protocols.
- Asset Management and Administration: Track, order, and manage company assets, performing user administration throughout the lifecycle (creation through disablement).
- Education and Experience: Associate or Bachelor's Degree in IT or a related field, or 2+ years equivalent relevant professional experience.
- Customer Service and Technical Skills: Demonstrated experience in desktop support, excellent customer service skills, and the ability to navigate requests with flexibility and calm.
- Communication and Teamwork: Provides excellent written and verbal communication skills, excels at building professional trust, and maintains confidentiality.
- Time Management and Organization: Detail-oriented with the ability to prioritize and multi-task, excellent time management skills, and focus.
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