IT Systems Support Specialist

hace 3 días


Ciudad de México, Ciudad de México Bishop Fox A tiempo completo
Job Overview

Bishop Fox, a leading authority in offensive security, is seeking a skilled IT Systems Analyst to join its team. As a member of the IT department, this individual will provide first-line technical support, ensuring the efficient and secure operation of Bishop Fox systems and assets.

Responsibilities
  • Helpdesk Support: Provide prompt and effective customer service for all IT systems, addressing tier 1 requests and resolving issues efficiently.
  • System Configuration and Maintenance: Guide users through system configurations, troubleshooting, and maintenance remotely, ensuring seamless system performance.
  • Documentation and Process Development: Create documentation to provide guidance on processes and procedures, facilitating easy access to critical information.
  • Troubleshooting and Automation: Troubleshoot basic automation and manage/audit user access to data and systems, maintaining confidentiality and adhering to security protocols.
  • Asset Management and Administration: Track, order, and manage company assets, performing user administration throughout the lifecycle (creation through disablement).
Requirements
  • Education and Experience: Associate or Bachelor's Degree in IT or a related field, or 2+ years equivalent relevant professional experience.
  • Customer Service and Technical Skills: Demonstrated experience in desktop support, excellent customer service skills, and the ability to navigate requests with flexibility and calm.
  • Communication and Teamwork: Provides excellent written and verbal communication skills, excels at building professional trust, and maintains confidentiality.
  • Time Management and Organization: Detail-oriented with the ability to prioritize and multi-task, excellent time management skills, and focus.
Estimated Salary Range: $60,000 - $80,000 per annum

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