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The Technical Support Specialist at Intugo Call Center provides high-quality support services to customers, ensuring their satisfaction and resolving technical issues in a timely manner. This role involves investigating the root cause of problems, troubleshooting technical issues, and providing effective solutions to customers.
**Key Responsibilities:**
• Investigate and resolve customer complaints and technical issues
• Provide technical support and guidance to customers via phone, email, or chat
• Analyze and document customer issues and resolutions
• Collaborate with internal teams to resolve complex technical issues
**Requirements:**
• Bachelor's degree in Computer Science, Information Technology, or related field
• 2+ years of experience in a technical support role
• Strong knowledge of Windows 10 and 11, Office365 Portal, and ITIL protocols
• Excellent verbal and written communication skills in English
**Benefits:**
• Competitive salary of MXN 22,000 monthly, before tax
• Comprehensive benefits package, including law and higher benefits
• Opportunity to work with a dynamic and growing company