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Service Desk Agent

hace 2 meses


Guadalajara, Jalisco, México Intugo Call Center A tiempo completo

The Technical Support Specialist at Intugo Call Center provides high-quality support services to customers, ensuring their satisfaction and resolving technical issues in a timely manner. This role involves investigating the root cause of problems, troubleshooting technical issues, and providing effective solutions to customers.

**Key Responsibilities:**

• Investigate and resolve customer complaints and technical issues

• Provide technical support and guidance to customers via phone, email, or chat

• Analyze and document customer issues and resolutions

• Collaborate with internal teams to resolve complex technical issues

**Requirements:**

• Bachelor's degree in Computer Science, Information Technology, or related field

• 2+ years of experience in a technical support role

• Strong knowledge of Windows 10 and 11, Office365 Portal, and ITIL protocols

• Excellent verbal and written communication skills in English

**Benefits:**

• Competitive salary of MXN 22,000 monthly, before tax

• Comprehensive benefits package, including law and higher benefits

• Opportunity to work with a dynamic and growing company