Healthcare Clinical Service Desk Agent
hace 1 mes
Job Title: Healthcare Clinical Service Desk Agent
Job Summary:
NTT DATA Services is seeking a Healthcare Clinical Service Desk Agent to join our team. As a key member of our Provider Clinical Service Desk, you will be responsible for handling inbound customer calls and providing exceptional support to our healthcare customers.
Key Responsibilities:
- Respond to incoming service desk calls from healthcare customers regarding clinical aspects of various applications.
- Track and document comments, and close or escalate incident tickets and related issues in a timely manner.
- Drive resolution of incidents on a 24/7 desk.
- Read text on computer screens for the duration of the shift.
- Remain at designated workspace and in the phone queue for an 8 to 10-hour period with scheduled breaks.
- Ensure a quiet, private workspace with high-speed, wired internet.
- Travel up to 10% of the time, if required.
- Lift up to 25 lbs. if needed for equipment setup.
Requirements:
- Minimum of 4 years of service desk/helpdesk experience or equivalent combination of education and technical troubleshooting experience.
- Minimum of 1 year of technical troubleshooting experience.
- High school diploma or equivalent required.
Preferred Skills:
- Experience in a call center environment.
- Demonstrate a service philosophy in all interactions with clinicians and colleagues.
- Effective communication and interpersonal skills.
- Proficient typing and English language skills (both verbally and in writing).
- Strong listening capabilities to fully understand caller's needs/requests.
- Exceptional ability to work optimally in a fast-paced environment.
About NTT DATA Services:
NTT DATA Services is a global business and IT services provider specializing in digital, cloud, and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. We are part of the NTT family of companies, a partner to 85% of the Fortune 100.
Equal Opportunity Employer:
NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.
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