Technical Support Specialist for Digital Video Services

hace 4 semanas


Guadalajara, Jalisco, México Jwp A tiempo completo

JWP is a trusted partner for over 40,000 broadcasters, publishers, and video-driven brands, transforming the Digital Video Economy through cutting-edge video software and data insights.

We're seeking an experienced Technical Support Engineer to join our dynamic team in Mexico. As a key member of our support team, you will play a critical role in resolving customer issues, ensuring smooth operations, and providing timely solutions.

This opportunity offers a chance to develop problem-solving skills, work with cutting-edge technology, and make a tangible difference in the customer experience.

**Key Responsibilities:**

  • Diagnose and resolve technical issues reported by customers or internal stakeholders via support tickets and shared communication channels.
  • Document troubleshooting steps, solutions, and best practices to improve and maintain a knowledge base utilized by other support team members.
  • Stay up-to-date with the latest technologies, products, and industry trends to provide accurate and effective technical support.
  • Guide and assist junior team members in their support investigations.

**Requirements:**

  • Minimum of 3+ years of experience in a similar role providing 2nd/3rd level technical support for a SaaS company.
  • Experience with front-end technologies such as HTML, CSS, JavaScript, and modern frameworks like React.
  • Excellent problem-solving, communication, and customer service skills.
  • Proficient in writing documentation for both internal team use.

We offer a competitive salary: **$80,000 - $120,000 per year**, depending on your experience. In addition, we provide benefits such as:

  • Competitive Paid Time Off.
  • New Employee Home Office Setup Stipend.
  • Monthly Connectivity Stipend.
  • Quarterly and Annual Team Events.
  • Professional Career Program and Career Development Opportunities.

If you are passionate about revolutionizing the digital video landscape and have the necessary skills and experience, we encourage you to apply.



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