Technical Support Specialist for Digital Video Services
hace 4 semanas
JWP is a trusted partner for over 40,000 broadcasters, publishers, and video-driven brands, transforming the Digital Video Economy through cutting-edge video software and data insights.
We're seeking an experienced Technical Support Engineer to join our dynamic team in Mexico. As a key member of our support team, you will play a critical role in resolving customer issues, ensuring smooth operations, and providing timely solutions.
This opportunity offers a chance to develop problem-solving skills, work with cutting-edge technology, and make a tangible difference in the customer experience.
**Key Responsibilities:**
- Diagnose and resolve technical issues reported by customers or internal stakeholders via support tickets and shared communication channels.
- Document troubleshooting steps, solutions, and best practices to improve and maintain a knowledge base utilized by other support team members.
- Stay up-to-date with the latest technologies, products, and industry trends to provide accurate and effective technical support.
- Guide and assist junior team members in their support investigations.
**Requirements:**
- Minimum of 3+ years of experience in a similar role providing 2nd/3rd level technical support for a SaaS company.
- Experience with front-end technologies such as HTML, CSS, JavaScript, and modern frameworks like React.
- Excellent problem-solving, communication, and customer service skills.
- Proficient in writing documentation for both internal team use.
We offer a competitive salary: **$80,000 - $120,000 per year**, depending on your experience. In addition, we provide benefits such as:
- Competitive Paid Time Off.
- New Employee Home Office Setup Stipend.
- Monthly Connectivity Stipend.
- Quarterly and Annual Team Events.
- Professional Career Program and Career Development Opportunities.
If you are passionate about revolutionizing the digital video landscape and have the necessary skills and experience, we encourage you to apply.
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