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Technical Support Specialist

hace 1 mes


Guadalajara, Jalisco, México Hashmap A tiempo completo

We are currently seeking a Technical Support Specialist to join our team in Guadalajara, Mexico.

NTT DATA Services is an IT services company that currently seeks a Technical Support Associate - Part Time - to join their team in Guadalajara.

**Location:** Guadalajara, Jalisco. Mexico

**Requirements:

  • Availability to work 45 hours per week
    - Interest in working on Afternoon/Night shifts
    - Advanced English skills
    - Experience working in an IT environment
    - 6 months of customer service experience

**Compensation and Benefits:

  • Competitive salary: $120,000 MXN per year
    - Grocery tickets - 12% of base salary
    - Restaurant tickets - 800 pesos per month
    - 30 days of Christmas bonus
    - 10 days of vacations
    - 90% vacation bonus
    - 5 personal days per year
    - Medical insurance (you and your family)
    - Life insurance
    - Dental insurance
    - Discounts with selected optics companies
    - Opportunity to grow within the company

**Job Description:

We offer a dynamic work environment where you will be responsible for providing general L1 support for hardware and MS Office packages, answering technical support calls, documenting troubleshooting steps, and applying diagnostic techniques to identify problems and recommend solutions.

**About NTT DATA Services

NTT DATA Services is an equal opportunity employer and welcomes applications from qualified candidates without regard to race, gender, disability, age, veteran status, sexual orientation, or any other protected class.