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Service Delivery Manager

hace 2 meses

Xico, México Toshiba Global Commerce Solutions - External A tiempo completo
Job Summary

We are seeking a highly skilled Service Delivery Manager to join our team at Toshiba Global Commerce Solutions - External. As a key member of our organization, you will be responsible for driving business growth, improving operational efficiency, and delivering exceptional client experiences.

Key Responsibilities
  • Develop and execute business plans to achieve revenue growth and profitability targets.
  • Lead cross-functional teams to implement process improvements and optimize service delivery.
  • Build and maintain strong relationships with clients to understand their needs and preferences.
  • Collaborate with sales teams to identify new business opportunities and develop strategic plans to capture them.
  • Monitor and analyze key performance indicators to ensure alignment with business objectives.
Requirements
  • Bachelor's degree in a relevant field, such as business administration or management.
  • 10+ years of functional experience, with 6+ years of management experience.
  • Project Management Professional (PMP) certification or equivalent.
  • Strong analytical and problem-solving skills, with the ability to drive issues to closure.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders.
What We Offer
  • Hired directly by Toshiba and 100% under payroll.
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.