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About the Role
We are seeking a highly skilled and customer-focused individual to join our team as a Community Associate at IWG plc. As a Community Associate, you will be responsible for providing exceptional customer service and creating a welcoming environment for our members.
Key Responsibilities
- Manage multiple tasks and priorities to ensure seamless customer experience
- Build strong relationships with customers and colleagues to drive business growth
- Proactively identify and resolve customer issues to maintain high levels of satisfaction
- Collaborate with the Community Manager to plan and execute events and activities that enhance the member experience
- Maintain a clean and organized workspace to ensure a positive impression for customers
Requirements
- 1+ years of customer service experience in a fast-paced environment
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Basic IT skills and experience with MS Office
- Legally eligible to work in the country and at least 18 years old
- B1 or higher level of English communication skills
What We Offer
- Competitive total compensation package
- Work-life balance with flexible scheduling
- Generous paid time off plans and paid company holidays
- Quarterly bonus plan program
- Training and development opportunities for career growth
- A bright and inspiring work environment
