Cloud Technology Support Specialist

hace 2 meses


Xico, México Amazon Web Services Mexico S. De R.L. De C.V. - C68 A tiempo completo
About the Role

We are seeking a highly motivated and skilled Cloud Support Associate to join our team at Amazon Web Services Mexico S. De R.L. De C.V. - C68.

Job Summary

This is an excellent opportunity for someone who is passionate about cloud computing and wants to work with cutting-edge technologies. As a Cloud Support Associate, you will be responsible for providing top-notch support to our customers, helping them to overcome complex technical challenges and achieve their business goals.

Key Responsibilities
  • Drive initiatives that improve support-related processes and customer experience, including creating tutorials, how-to videos, technical articles, and trainings.
  • Leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.
  • Continuously learn groundbreaking technologies, develop new technical skills, and other professional competencies.
  • Act as interviewer in hiring processes, and coach/mentor new team members.
Requirements

To succeed in this role, you will need:

  • Bachelor's degree in Engineering/Computer Science/Mathematics or related field.
  • Understanding of cloud computing concepts and/or experience with any cloud platforms (AWS, Azure, Google Cloud).
  • Experience scripting or developing in one or more of the following languages: UNIX Shell, Python, R, Ruby, GO, Java,.NET (C#), JavaScript.
  • Ability to communicate effectively in English (written and spoken) within technical and business settings.
What We Offer

We offer a competitive salary of $120,000 per year, plus a range of benefits, including:

  • Inclusive Team Culture: We value diversity and strive to create an inclusive environment where everyone feels welcome and valued.
  • Work/Life Balance: We believe in striking a balance between work and personal life, and offer flexibility to accommodate your needs.
  • Mentorship & Career Growth: We invest in our employees' growth and development, providing opportunities for mentorship and career advancement.
About Us

Amazon Web Services Mexico S. De R.L. De C.V. - C68 is a leading provider of cloud computing services, committed to helping businesses succeed in the digital age.



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