Cloud Support Specialist

hace 1 día


Xico, México Google Inc. A tiempo completo
About the Role

We are seeking a highly skilled Technical Solutions Engineer to join our Google Cloud team. As a key member of our support team, you will work closely with customers to resolve technical issues and provide exceptional support to help them succeed with Google Cloud products.

Responsibilities

Your primary responsibilities will include:

  • Providing timely and effective resolution to customer technical issues
  • Working closely with cross-functional teams to understand customer needs and advocate for their issues
  • Developing and maintaining knowledge of Google Cloud products and services
  • Collaborating with other support teams to ensure seamless customer experience
Requirements

To be successful in this role, you will need:

  • A Bachelor's degree in Science, Technology, Engineering, or Mathematics (or equivalent practical experience)
  • At least 4 years of experience troubleshooting and advocating for customers' needs
  • Proficiency in web technologies, data/big data, systems administration, machine learning, networking, Kubernetes, Oracle, or SAP
Preferred Qualifications

While not required, the following qualifications would be beneficial:

  • Experience developing or training models using machine learning technologies
  • Knowledge of cloud computing and distributed machine learning
  • Experience working with recommendation engines, data pipelines, or distributed machine learning
About Google Cloud

Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology and tools that help developers build more sustainably. With customers in over 200 countries and territories, we are committed to helping businesses grow and solve their most pressing challenges.



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